Game Continues to Freeze Up and It Won't Let Me Finish a Game

[ALTOBolt323]

OK I'll set up an online chat with a representative.  

[EA_Aljo]

@ALTOBolt323 

Sounds good. If you find out what's going on, try to update here. I'm really curious as to what's causing this to happen. Good luck!

[ALTOBolt323]

Thank you!  I'll look into it as much as I can on my end as well.  

[EA_Aljo]

Hello, @IamKika 

What system are you playing on and have you done any troubleshooting so far? Thanks!

[EA_Aljo]

@IamKika 

Is this only happening in Be A Pro or does it occur in other modes as well?

[EA_Aljo]

@IamKika 

Thanks for the details. Do you have any challenges active?

[EA_Aljo]

@IamKika 

They are in the hub in the bottom right-hand corner. Take a look there and let me know if you see any.

[EA_Aljo]

@IamKika 

You're playing Be A Pro, right? There are challenges you're assigned in the main hub.

[EA_Aljo]

@IamKika 

I was out of the office for the last 3 days. Apologies for the late response. What steps did the chat advisor have you try? At this point, it might be best to reset your Xbox and reinstall the game.

[EA_Aljo]

@IamKika 

If you've already factory reset your Xbox and tried reinstalling, I'm out of ideas. I really don't know what else may resolve this. You could try starting over your career on a new save. It's possible there's a problem with your current save.