GAME CRASHES AT START

by Ailingere
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GAME CRASHES AT START

★★★ Newbie

My game crashes as soon as i go to open, on DISNEY LUCASFILM screen the screen flashes, closes and I am back to my iphone home screen.  Tried restarted, tried deleting and reinstalling, same issue.  Please help

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Re: GAME CRASHES AT START

Community Manager
Hi @Ailingere,

Thanks for adding what steps you've already tried. Can you check to see if there's any updates pending for the iphone or app? Also, it'd be good to close down background apps and give it another try.

If it's still not opening, please check out the other troubleshooting steps in this guide: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

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Re: GAME CRASHES AT START

★★★ Newbie

i’m having this exact same issue and i was finally getting good at the game😭. i got my first gear 13 character n *

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Re: GAME CRASHES AT START

★★★ Newbie
  1. Having exactly the same issues on Android. Uninstall and reinstall games...still happening.

 

Not good! 

Ally code 367-722-875

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