Re: Frozen

by EA_Kent
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Original Post

Frozen

★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? cprlingo0
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I wasn’t able to see the map for the issue I was experiencing but we did land because I was able to hear that my screen would freeze and un freeze
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was following jump master And trying to loot but my screen kept freezing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 19.8.20 still experiencing till this moment
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My screen freezes and I’m not able to control nor hear and sometimes see what is going on one match it did get better but 2 mins in it started happening again. My internet is fine my other games work fine.
What should be happening instead? It shouldn’t be freezing and I should be able to enjoy the game by being able to control and not have to worry about my screen freezing and next moment being down
Steps: How can we find the bug ourselves? I don’t know maybe a patch because I’m not able to do anything I’ve literally been banned because my screen kept freezing and kicked from my first 2 games witch were rank.

Wouldn’t take my file 

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Re: Frozen

Community Manager

Hi @Dareallingo


I want to try out some troubleshooting to see if we can help with the freezing issues you've been seeing. First, I'd recommend starting off with the basic connection steps from the EA Help site. Those can help out with a lot of the most common issues we see. 

 

If it still happens after that try out the PS4-specific steps as well. Let me know if you're still having the same issues after that. Thanks!

 

 

/Kent

Kent.png
Message 2 of 2 (109 Views)