March 2018 - last edited March 2018
Solved! Go to Solution.
April 2018
The link shown in the error you are seeing goes here: https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/
In addition to the other potential problems outlined at that link (which you should check out), there are a couple of likely reasons you are seeing this error.
Either one, or both of you are on an underage account.
You are experiencing an internet protocol mismatch, i.e. one of you is on IPv4 and the other is on IPv6. Your ISP will be able to provide you with info and details on this.
April 2018
April 2018
The link shown in the error you are seeing goes here: https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/
In addition to the other potential problems outlined at that link (which you should check out), there are a couple of likely reasons you are seeing this error.
Either one, or both of you are on an underage account.
You are experiencing an internet protocol mismatch, i.e. one of you is on IPv4 and the other is on IPv6. Your ISP will be able to provide you with info and details on this.