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Frequent crashes since mid April - MS security update problem?

by JWleth
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Original Post

Frequent crashes since mid April - MS security update problem?

★★★★ Novice

Frequent crashes 

Since the latest Windows 10 security updates i crash every game without any crashlog and even once got a BSOD (with the below crashlog) I assume it's apex's anti cheat doing some stupid things with the Windows kernel (source: howtogeek.com/410077/windows-10s-stable-april-2019-update-will-cause-bsods-in-some-games/ )

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nvidia gtx 1060
Enter RAM memory size in GB 16 gb
What is your gamertag/PSN ID/EA Account name? jwleth
Which Legend were you playing (if applicable)? all
Which Legends were your squad mates using (if applicable)? all
Where did the issue occur? In a match
Which part of the map or menu were you in? everywhere
What were you doing when the issue occurred? multiple actions
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? lengthy matches, a couple, one happened twice in a row
When did this happen? (dd.mm.yy hh:mm) 23/04/19 18:41 GMT Amsterdam time
How often does the bug occur? Occasionally (90% of each game)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crash to desktop mostly, the below crash log happend after a BSOD


crash:
{
module@00007FFDE9690000: 00000000005E821F
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
cpu: " Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000853AC
ntdll: 00000000000A7100
ntdll: 000000000008F306
ntdll: 00000000000A35AF
ntdll: 0000000000004AAF
ntdll: 00000000000A231E
module@00007FFDE9690000: 00000000005E821F
module@00007FFDE9690000: 000000000064CA0E
module@00007FFDE9690000: 000000000064CBA3
module@00007FFDE9690000: 00000000005E8ADF
module@00007FFDE9690000: 0000000000528423
module@00007FFDE9690000: 00000000005284AF
module@00007FFDE9690000: 00000000004C5FF5
module@00007FFDE9690000: 000000000042C621
module@00007FFDE9690000: 0000000000369E24
module@00007FFDE9690000: 000000000036E592
module@00007FFDE9690000: 0000000000E05B1E
module@00007FFDE9690000: 0000000000D8C79B
module@00007FFDE9690000: 00000000003672C7
module@00007FFDE9690000: 000000000018C3E8
module@00007FFDE9690000: 000000000042B1C2
module@00007FFDE9690000: 000000000042B098
module@00007FFDE9690000: 00000000004A7DCF
module@00007FFDE9690000: 00000000004A7D0F
module@00007FFDE9690000: 000000000126191C
KERNEL32: 0000000000017E94
ntdll: 0000000000067AD1
}
registers:
{
rax = 1
rbx = 0x000001DC5AB89CD8
rcx = 6
rdx = 0xFFFFD8F2
rsp = 0x00000097919FE0F0
rbp = 0x00000097919FE1F0
rsi = 0x000001DB942BEAE0
rdi = 0x000001DB70B06D01
r8 = 0x00007FFDEAD47328
r9 = 1
r10 = 0xFFFFFFFF
r11 = 0xFFFFFF00
r12 = 1
r13 = 0
r14 = 0
r15 = 0
rip = 0x00007FFDE9C7821F
xmm0 = [ [-8.6796147e-27, 6.6561677e-43, 0, 0], [0x942BEAE0, 0x000001DB, 0x00000000, 0x00000000] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [-1.0737418e+08, 5.1619625, 0, 0], [0xCCCCCCCD, 0x40A52ECC, 0x00000000, 0x00000000] ]
xmm3 = [ [-0.00029296873, 10.316615, 0, 0], [0xB9999999, 0x412510DB, 0x00000000, 0x00000000] ]
xmm4 = [ [0, 4.9887695, 0, 0], [0x00000000, 0x409FA400, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 1.4012983e-38, 0], [0x00000000, 0x00000000, 0x0098967F, 0x00000000] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1 of 8 (186 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★ Guide
there was one guy who posted an issue with windows insider program (he had a future version of windows) and couldnt get apex started.. he filed a bug report for it this is up to easy anti cheat and respawn to look .. If u dont have insider windows updates should be fine i have had no problems
Message 2 of 8 (174 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★★ Novice

No insider program here, but i do have very frequent game crashes.. the ones with a BSOD and the no log crash to desktop. These are happening since ~April 10th for me, same date as the MS Security updates were installed. I was able to remove one, but kb4493510 can't be uninstalled.

Message 3 of 8 (167 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★★ Novice

Still issues.. 2 new logs here. If anyone has an idea?

 

crash log 1:

{
ntdll: 000000000001007D
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000010
}
cpu: " Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
ntdll: 000000000001007D
ntdll: 000000000000DA21
module@00007FFE902F0000: 00000000001C2D5D
module@00007FFE902F0000: 000000000043DB6C
module@00007FFE902F0000: 000000000046F55E
module@00007FFE902F0000: 00000000003BFCCA
module@00007FFE902F0000: 00000000001C2F3A
module@00007FFE902F0000: 0000000000E2A4B2
module@00007FFE902F0000: 0000000000DA705B
module@00007FFE902F0000: 000000000037A529
module@00007FFE902F0000: 000000000019A8F6
module@00007FFE902F0000: 0000000000451D25
module@00007FFE902F0000: 00000000004EE5B7
module@00007FFE902F0000: 00000000012A066C
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x000001D71B97EF20
rbx = 0x000001D71B970000
rcx = 0
rdx = 0x000001D71B970150
rsp = 0x000000CAAB2CE850
rbp = 0x000000CAAB2CEB49
rsi = 0x000001D746EA6470
rdi = 0
r8 = 0x000001D71B97EF10
r9 = 0x000001D746E70000
r10 = 1
r11 = 0
r12 = 0xEA975996
r13 = 0x000001D746EA6370
r14 = 127
r15 = 0x000001D71B9702C0
rip = 0x00007FFEC041007D
xmm0 = [ [-405849, 6.6001158e-43, -155269.75, 6.6001158e-43], [0xC8C62B20, 0x000001D7, 0xC817A170, 0x000001D7] ]
xmm1 = [ [1.4012985e-45, 0, -nan, 4.5914945e-41], [1, 0, -1, 32766] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

 

crash log 2:

{
R5Apex: 0000000000BB5351
EXCEPTION_ILLEGAL_INSTRUCTION: C000001D
}
cpu: " Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 0000000000BB5351
}
registers:
{
rax = 915 // 0x00000393
rbx = 0x00000193292D0CE0
rcx = 0x00000193292D0CF0
rdx = 0x0300000E
rsp = 0x0000004EDD054DC8
rbp = 0x0000004EDD054F70
rsi = 0x00000193292D1CA8
rdi = 0x00000192F2CF04E0
r8 = 0x00000193292D0010
r9 = 82
r10 = 183
r11 = 0x00000192F00E6530
r12 = 0x6666666666666667
r13 = 0x0000004EDD054E40
r14 = 0x0000004EDD054E50
r15 = 255
rip = 0x00007FF675AD5351
xmm0 = [ [2.3413282e+08, 1.5749204e+25, 3574.4644, 7.7039475e+34], [0x4D5F4955, 0x69507061, 0x455F676E, 0x796D656E] ]
xmm1 = [ [1.6131634e+10, 1.6676382e+19, 4.4378359e+27, 1.2037514e+10], [0x5070614D, 0x5F676E69, 0x6D656E45, 0x50335F79] ]
xmm2 = [ [1.5841616e-10, 0, 1.9381179e-16, 5.1886662e-11], [0x2F2E2E2F, 0x00000000, 0x255F7325, 0x2E643330] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [3.8518672e-34, 0, -1.7627529e+29, 5.6332198e-43], [0x08000010, 0x00000000, 0xF00E64E0, 0x00000192] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 4 of 8 (123 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★ Guide
If it's possible hardware then u can do a memory diagnostics (it's a part of windows )

some people get this because of overclock or configuration of cpu/ram/motherboard

i can provide that u need visual c++ 2010/2012/2013/2017 in both 32/64bit u can also try updating .netframework to 4.8 if that works

i dont think windows version 1903 is available yet for most people actually i just had the november windows update version 1809 like a week ago.. probably 1903 is a insider program
Message 5 of 8 (118 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★★ Novice

Thanks @Bluelagoon2018 !
I did read about these scans and updates in other threads, but none did the trick. SSD scan is ok, memory ok, installed all C++ distro's and .NET fw. Removed all overlay options from Orgin, emptied windows startup, tried running apex in compatibility mode.

 

Frown

Message 6 of 8 (86 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★ Guide
Try clearing the bios (remove the power then the battery) and try removing 1 slot of ddr3 and run the game on 8gb of ram..

Post a dxdiag
Message 7 of 8 (76 Views)

Re: Frequent crashes since mid April - MS security update problem?

★★★★ Novice

[quote]some people get this because of overclock or configuration of cpu/ram/motherboard[quote]

 

@Bluelagoon2018 i removed a BIOS CPU turbo option (overclock i guess) and was able to play an hour without crashes.. Thanks!

Message 8 of 8 (65 Views)

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