Help us improve Answers HQ! Take Survey No, Thanks

Re: Freezing

by Styxiak
Reply

Original Post

Re: Freezing

Community Manager

Hey there, @ICEEBOYS.

 

The iPhone SE is very similar to the iPhone 6S, so it may be affected by the known issue where older iOS devices are crashing and freezing more often.

 

Arrenai Cat


Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

Message 21 of 31 (245 Views)

Re: Freezing

★★★★ Novice

nobody reaponded to me. and this gotta stop.

the game froze during my GA battle.

then my team was gone.

 

i have an iphone SE, ios 12.

 

my ally code is

225-226-225

Message 22 of 31 (238 Views)

Re: Freezing

★★★★ Novice

is that ur response?

i got an older phone, so ...

really? 

 

player id 225-226-225

Terry. K. Eum

 

the guild leader of iceeboysusa 

Message 23 of 31 (236 Views)
Highlighted

Re: Freezing

★★★ Newbie

Android device one+ 3t. Android 9. Freeze during GA now. couple days ago 2 freeze in 1 phase of Geonosis TB. Before 2 or 3 times. Freezez start about 2-3 weeks ago.

Message 24 of 31 (231 Views)

Re: Freezing

★★★ Newbie

I am from iceeboysuse. I got same problem yesterday on squad arena. I lost my attempt.

 

Message 25 of 31 (218 Views)

Re: Freezing

★★★★ Novice
@EA_Arrenai Got another hang today. This time during an arena battle. This is really starting to affect my ability to progress in this game.
Message 26 of 31 (183 Views)

Re: Freezing

★★★★ Novice

Yep. Got another hang myself. This is incredibly irritating as the number of options we have is limited.

Message 27 of 31 (180 Views)

Re: Freezing

[ Edited ]
★★★★ Novice

@mhsiegel14And a second time. I can now no longer climb to the top without having to spend crystals on a refresh (and that assumes no more freezes). This is ridiculous. This was after I quit the app, quite all other apps and rebooted the phone.

 

(FWIW: the freezes seem to occur if my opponents Ackbar goes first and wipes out my Biggs.)

Message 28 of 31 (177 Views)

Re: Freezing

★★★★ Novice

And yet another hang. This time, Palp squad against NS, when Tarkin used Intimidation Factor. I did the "troubleshooting" steps just like I was asked. It's still happening. I'm trying to get g13 pieces and I need GA wins and feats progress. This is beyond troublesome

Message 29 of 31 (150 Views)

Re: Freezing

★★★★ Novice

I did get a notification from Facebook messenger shortly after the hang. Maybe there is some sort of interaction from that? It could be just coincidence

Message 30 of 31 (149 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help