Freezing/Hang Loading into game or into lobby when playing cross-platform

[jeffhabjan18]

I’ve found whenever I play cross play with my friend (PS5) and I’m playing on my Xbox One, I continue to have freezes/hangs when loading into games with him or loading out back into the main menu. 

I have clips of this happening for both sides but am unable to attach them. 

Whenever this happens I’m forced to exit the game and re-log. I have uninstalled the game and reinstalled, the issue still persists. I have queued many solo matches and this issue never happens unless I am queued with a cross plat player. Please have a fix as this is putting a sour taste in my mouth for wanting to play the game. 

[EA_Atic]

Is anyone of you using animated banners in the game? @jeffhabjan18

/Atic

[jeffhabjan18]

Hi @EA_Atic 

No, no animated banners are being used. 

[EA_Atic]

If you got clips could you upload them to YouTube and link them here? @jeffhabjan18

/Atic