Freezes that are sometimes followed by disconnects. [ Edited ]

[PattiBrard]

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Geforce GTX1070
Enter RAM memory size in GB 16
Are you using any software with an overlay? Yes
If yes, can you list them here? Shadowplay
If you disable this software, does that have any effect? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen? Can happen on any server
When did this happen? (dd.mm.yy hh:mm) 27.09.2019 15:12
Summarize your bug Ever since the 4.0 patch my game has been freezing and sometimes the freeze ends in a disconnect. This can happen in any gamemode, at any time and there is nothing indicating it's going to happen. First example is without a disconnect and the freeze you see in the video isn't nearly as long as I experienced, was about a 15sec freeze: https://www.youtube.com/watch?v=Pu0EKQ8Kpwk Second example is from somewhere in August and includes a server disconnect: https://www.youtube.com/watch?v=o3-WUA8gl1k
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? No idea why it's happening.
What happens when the bug occurs? Freezes anywhere from 5 to 20 seconds. Might be followed by a server disconnect (I'd say about 50% of the freezes end in a disconnect).
What should be happening instead? It should not freeze

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If this is a problem on my PC, and anyone has a solution I'd love to hear it.

[iluminatethesky · Accepted solution]

Hey @PattiBrard

Can you try these steps?

Can you try these steps?

1. Disable the Origin in-game Overlay in the Origin Launcher

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Run Origin and Battlefield V as Administrator

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

5. Close Background Apps: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

As far as the disconnects go, you can try these steps:

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

Thanks

- iluminate

[iluminatethesky · Accepted solution]

Hey @PattiBrard

Can you try these steps?

Can you try these steps?

1. Disable the Origin in-game Overlay in the Origin Launcher

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Run Origin and Battlefield V as Administrator

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

5. Close Background Apps: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

As far as the disconnects go, you can try these steps:

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

Thanks

- iluminate

[PattiBrard]

Tried the first four steps and it worked. Not exactly sure which step did the trick. Thanks, this made my game experience a lot better.