Help us improve Answers HQ! Take Survey No, Thanks

Freeze issue

by AndriyVyt
Reply

Original Post

Freeze issue

★★★★ Novice

Hello everyone, I faced this problem for the first time since FIFA 19. I haven't played in the last 3 weeks and everything was great. After that, the game became very hung. I tried to roll back the NVIDIA driver to version 2 back (with which I played while everything was ok) - the result is 0. It also stops responding to button presses. Maybe someone has encountered such a problem and how to solve it?
Attached video:

Message 1 of 13 (159 Views)

Re: Freeze issue

Community Manager
Hi @AndriyVyt,

Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear
Aljo.png
Message 2 of 13 (135 Views)

Re: Freeze issue

★★★★ Novice

Unfortunately it didnt heelp me

Message 3 of 13 (113 Views)

Re: Freeze issue

Community Manager
Hi @AndriyVyt,

Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option?
Aljo.png
Message 4 of 13 (103 Views)

Re: Freeze issue

★★★★ Novice

Yes, I did it at first(

Message 5 of 13 (92 Views)

Re: Freeze issue

Community Manager
Hi @AndriyVyt,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo
Aljo.png
Message 6 of 13 (88 Views)

Re: Freeze issue

★★★★ Novice

Hi
DxDiag attached.

Message 7 of 13 (74 Views)

Re: Freeze issue

[ Edited ]
Community Manager

Hi @AndriyVyt,

Thanks, looks like you have some crashes with Xbox Game Bar, can you try disabling that and then let me know if this persists?

Aljo.png
Message 8 of 13 (71 Views)

Re: Freeze issue

★★★★ Novice

It is already disabled

Message 9 of 13 (64 Views)

Re: Freeze issue

Community Manager
Hi @AndriyVyt,

Not according to your DXDiag. Have you tried a http://bit.ly/Clean_Boot to see if the game launches?
Aljo.png
Message 10 of 13 (62 Views)
Twitter Stream

ea-dualentitle-promo-splash

Upgrade to a next gen console

Have a physical game disc for FIFA 21 but bought a discless console? Use our webform.

View more on EA Help

fifa21-promo2

Keep your account safe

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help