Help us improve Answers HQ! Take Survey No, Thanks

Re: Freeze at first loading screen (Already tried several troubleshoot)

by NameAut
Reply

Original Post

Freeze at first loading screen (Already tried several troubleshoot)

[ Edited ]
★★★★ Novice

Hi !

 

I'm facing this problem since yesterday and fixed thank to EA live chat.

 

But this morning after start my PC this problem happen again and i cant fix it anymore also cant contact EA live chat anymore.

 

latest troubleshoot is creat new PC admin account but still not working.

 

From latest troubleshoot i got eorror message once before gone same problem again it said : Exception Processing Message 0xc0000005 Parameters 0x7fffde311ce8 0x7fffde311ce8 0x7fffde311ce8 0x7fffde311ce8

 

I've attached my recent msinfo log it could help you.

 

For more information please ask me in comment thank for your help.

 

sighhhh at last I spent my few holiday with fixing game problem, I know I'm becoming salty but .... yeah it's mean a lot to me.

Message 1 of 4 (95 Views)

Re: Freeze at first loading screen (Already tried several troubleshoot)

★★★★ Novice

Dear Electronic Arts

 

Please make some feedback or announce on facebook if you pretty sure that every version of Window/Lately Driver/other can run this game with no crash and issue.

 

I'm really want to continues this game but spending my whole holiday fixing this is worst thing. I would like to thank all live chat support all along that provide me help,  But yeah just let it be.

Message 2 of 4 (66 Views)

Re: Freeze at first loading screen (Already tried several troubleshoot)

Champion

-Disable onboard video in BIOS

-Install latest NV drivers, use a driver cleaner

-update Intel chipset drivers

 

hope it helps & best of wishes!

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

EA Champion

I'm simply a Volunteer, and do not work for EA
Message 3 of 4 (57 Views)
Highlighted

Re: Freeze at first loading screen (Already tried several troubleshoot)

★★★★ Novice

@XTRA-Larsiano Thank you!!, but too bad it doesn't work I do tried disable chi[sry gpu driver and try to find it in bios but It cant be found.

Any way i continue those 2 session but nothing change at all.

Does anyone can play with window 10 version 1809 ?

 

Message 4 of 4 (41 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help