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Re: Freeze, Crashing, and Error: 721

by EA_Atic
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Freeze, Crashing, and Error: 721

[ Edited ]
★★★★ Novice

Every so often I have to deal with the game constantly freezing and crashing or  it freezes and fixes itself, but when it crashes it knocks me back to the menu saying error 721. I have been dealing with this all week.

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Re: Freeze, Crashing, and Error: 721

Community Manager

Are you on Wifi or cabled connection? @MiniPlate990253 

 

It does sound something that can't handle the data that is needed to play it stable. 

 

/Atic 

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Re: Freeze, Crashing, and Error: 721

Community Manager (retired)

Hey @MiniPlate990253 

 

Is it okay if I ask you a few additional questions? Could you tell us on which platform do you play? Have you tried any basic connectivity troubleshooting steps so far?

 

Thanks in advance!

/Ataashi

Message 2 of 7 (206 Views)

Re: Freeze, Crashing, and Error: 721

★★★★ Novice

I always restart the game and the problem fixes itself, but after a while I start freezing again while my internet is working fine. I don't know if it is on my part or it is the server?

Message 3 of 7 (196 Views)

Constantly crashing on Xbox

★★★★ Novice

Every play session, wether during a match or after, game will crash at least a few times to menu screen. Typically giving Error code 721, have to re establish internet connection. Tried EVERYTHING, called internet provider, re installed game twice, cleared space on hard drive, hard reset Xbox and factory reset Xbox. Nothing works, guessing this is related to most recent galactic supremacy updated. Please help 

Message 4 of 7 (160 Views)

Re: Freeze, Crashing, and Error: 721

Community Manager

When you are playing SWBF2 do you get a warning in the corner of slow internet?  @MiniPlate990253  

 

/Atic 

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. :eahigh_file: 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Re: Freeze, Crashing, and Error: 721

★★★★ Novice

I usually do, but when this happens I do not have the symbol

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Re: Freeze, Crashing, and Error: 721

Community Manager

Are you on Wifi or cabled connection? @MiniPlate990253 

 

It does sound something that can't handle the data that is needed to play it stable. 

 

/Atic 

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. :eahigh_file: 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

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