June 2019
Every time a teammate of mine or I get to the free throw line and I hit pause , the game automatically freezes. It’s happened in the third and fourth quarter multiple times and I cannot finish my game out because you have to restart it once you exit the app. Specially the league mode. Sometimes I don’t even pause and it occurs and this is awfully annoying. This never happened pre update so please fix this .
Solved! Go to Solution.
June 2019
Thanks for getting back! Let us know if these steps below help.
Heads up! If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If you have files on both, please reinstall.
Try rebooting your network and power cycle the console.
Reboot the power to the modem/router
PS4:
Power Cycle
Xbox One:
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
Reboot the Network
June 2019
Is this for NBA Live 19 on console or NBA Live Mobile?
If it's mobile, we have some troubleshooting steps below that help fix app crashes/freezes. If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress.
iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
June 2019
June 2019
Thanks for getting back! Let us know if these steps below help.
Heads up! If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If you have files on both, please reinstall.
Try rebooting your network and power cycle the console.
Reboot the power to the modem/router
PS4:
Power Cycle
Xbox One:
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
Reboot the Network