Help us improve Answers HQ! Take Survey No, Thanks

Re: Firestorm BF-V X-Box one not joining a game

by letzgorotary
Reply

Original Post

Accepted Solution

Firestorm BF-V X-Box one not joining a game

★★★★ Newbie

Is there anyone else having trouble joining games on firestorm. I have been trying to play Firestorm since its release yesterday and can`t join a game. It just stays at the "Finding Game' with the timer running until it times out by itself or I quite. At one stage I left it and it was finding a game for 25 minutes. Please Help

Message 1 of 3 (276 Views)

Accepted Solution

Re: Firestorm BF-V X-Box one not joining a game

Community Manager

What region are you located in? Let us know if these steps help get you into a game.

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------

View in thread

Message 2 of 3 (258 Views)

All Replies

Re: Firestorm BF-V X-Box one not joining a game

Community Manager

What region are you located in? Let us know if these steps help get you into a game.

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 3 (259 Views)
Highlighted

Re: Firestorm BF-V X-Box one not joining a game

★★★★ Novice
wow.. what a reply. Nothing to do with Servers surely.
Message 3 of 3 (170 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help