March 2019
Hey @85-JJ-215 thanks for trying those steps. If the troubleshooting hasn't helped the update to carry through on Finn's reword, you might have a bug on your hands. Could you flag this through a Bug Report in the Bug Section for tracking? The page I've hyperlinked there, will bring you to the Bug Report template and it will have some fields auto-populated (standard information needed) and at the bottom there'll be a 'Compose' box where you'll have the option to list the troubleshooting steps you've already performed.
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March 2019 - last edited March 2019
Hi @85-JJ-215, it's odd that the rework on Finn didn't carry over to you.
Could you walk me through what troubleshooting steps you've tried so far?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
March 2019
Ok, so you're on an iPhone. There are some other things we could try. Before doing these steps though please make sure to jot down your Player ID or Ally code.
Additional Troubleshooting steps (from this article)
1. Close background apps
Apps use memory. If you can’t launch or play your game, close all other apps and try again.
2. Clear cache. Follow the steps listed in the Delete history, cache, and cookies section.
3. Updates. Check pending updates for both your iOS and SWGOH App
Your device will tell you what iOS version you have and if you need to install an update.
Some apps require a wi-fi connection to update.
Could you try those steps and see if they help with Finns update?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
March 2019
Hey @85-JJ-215 thanks for trying those steps. If the troubleshooting hasn't helped the update to carry through on Finn's reword, you might have a bug on your hands. Could you flag this through a Bug Report in the Bug Section for tracking? The page I've hyperlinked there, will bring you to the Bug Report template and it will have some fields auto-populated (standard information needed) and at the bottom there'll be a 'Compose' box where you'll have the option to list the troubleshooting steps you've already performed.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds