Hey @farrenthesnowman we can't assist with account-based issues on AHQ, as such the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further.
I'd recommend grabbing your proof of purchase as our team may require it: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.