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Re: Fifa 21 directx function error

by EA_Cade
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Original Post

Re: Fifa 21 directx function error

★★★ Novice
@EA_Cade I've tried,But not working,gives the same error
Message 11 of 20 (144 Views)

Re: Fifa 21 directx function error

Community Manager
Hi @mousekeyboard55,

Gotcha, is this a Laptop or Desktop PC?
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Message 12 of 20 (134 Views)

Re: Fifa 21 directx function error

★★★ Novice
@EA_Cade desktop pc
Message 13 of 20 (123 Views)

Re: Fifa 21 directx function error

Community Manager
Hi @mousekeyboard55,

Thanks, it looks like your onboard graphics are crashing which would indicate the game isn't using your GPU - is your monitor plugged into the GPU or the motherboard?
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Message 14 of 20 (100 Views)

Re: Fifa 21 directx function error

★★★ Novice
@EA_Cade to graphics card
Message 15 of 20 (82 Views)

Re: Fifa 21 directx function error

Community Manager
Hi @mousekeyboard55,

Thanks, if you click the Windows icon and type Device Manager and select it, do you see your GPU under Display Adapters?
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Message 16 of 20 (68 Views)

Re: Fifa 21 directx function error

★★★ Novice
@EA_Cade yes,i see
Message 17 of 20 (59 Views)

Re: Fifa 21 directx function error

Community Manager
Hi @mousekeyboard55,

Good. Is it enabled and functioning properly? You shouldn't be defaulting to onboard video while the GPU is present there.
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Message 18 of 20 (57 Views)

Re: Fifa 21 directx function error

★★★ Novice
@EA_Cade This device says it is working and it is active. I couldn't understand it when I said the built-in video while the GPU was there, and also a new driver version came for NVIDIA, I installed it, but it gave the same error again. I think the problem is not related to the driver version.
Message 19 of 20 (51 Views)

Re: Fifa 21 directx function error

Community Manager
Hi @mousekeyboard55,

At this point I would recommend reaching out to an advisor at http://bit.ly/EA_Contact_Us so we can gather some more personal system data to diagnose this, I can't gather this data over Answers HQ for privacy reasons.
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Message 20 of 20 (49 Views)
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