Failure to receive term agreements

by jallison30
Reply

Original Post

Accepted Solution

Failure to receive term agreements

★★★ Newbie

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I open the app I can’t receive the new terms agreement and won’t let me play anything.
What happens when the bug occurs? Unable to play the game
What do you expect to see? It fixed so I can play.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Anything online
What time did you see the bug? (HH:MM AM/PM) 6 pm central
What is your time zone? CST - GMT - 6:00
What is your gamertag/PSN ID? Jerry1330
PS4 Crash Reporting: Please copy the text you put in the crash report here. When I open the app I can’t receive the new terms agreement and won’t let me play anything.
EASHL issues? Please insert your Club Region. Central
What is your game language? English

Photo of what it’s doing

Message 1 of 2 (751 Views)

Accepted Solution

Re: Failure to receive term agreements

Community Manager

Hi there, @jallison30.

 

I'd like you to try restoring the licenses with the steps here. Also, please rebuild the database with these instructions. Let me know how it goes. Thanks!

Aljo.png

View in thread

Message 2 of 2 (726 Views)

All Replies

Re: Failure to receive term agreements

Community Manager

Hi there, @jallison30.

 

I'd like you to try restoring the licenses with the steps here. Also, please rebuild the database with these instructions. Let me know how it goes. Thanks!

Aljo.png
Message 2 of 2 (727 Views)