June 2017
Product: Mass Effect Andromeda
Platform:Sony Playstation 4
What edition do you have? Deluxe Edition
Physical Disc or Digital version? Disc Based Install
Summarize your bug Attempting to open the Facial Reconstruction feature on the Tempest causes my game to crash.
How often does the bug occur? Every time (100%)
How long has this issue been happening? Always Happens
Which single-player mode are you playing? Standard.
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Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service?
Steps: How can we find the bug ourselves? Try to open Facial Reconstruction.
What is the AMD or Nvidia Model Number of your graphics card?
Please enter memory size in GB.
Attempting to open the Facial Reconstruction feature on the Tempest causes my game to crash.
I use a PS4 on the current patch (Andromeda is in its latest version/has no pending updates, according to my PS4). I've tried to use Facial Reconstruction at least twice; the patch messed up the appearance of my Sara in an NG+ and initial CC could not fix the issues (increased scar intenseness and lipstick brightness) so I tested Facial Reconstruction with my standard (non-NG+) Scott save. The game starts to load the CC screen and then crashes.
I hope we can find some answers to fix the problem!
June 2017
Seems like there was an error for you when the game updated.
It may be worth attempting to repair the game (not sure how that's done on PS4) or reinstalling it.
June 2017 - last edited June 2017
June 2017
Hey, I'm the PS4 person who also had this issue. I had originally created my post on it's own, as the PC user had, I believe, but the next day, it had been combined with that beard slider post. Not sure why. They are very different issues.
Hope a solution to this comes up soon. The facial reconstruction bug basically makes it unusable, assuming it happens to many people creating characters after the latest patch.
June 2017
June 2017
Have this exact same problem on Xbox One, was hoping it would have been fixed by now, the patch has been out for long enough
July 2017
October 2017
Not sure if it's worthy of reviving a 'dead' thread but I'm having the same issue on PS4 here in October. Has anyone found a fix for this yet or are we SOL?
October 2017
I was playing mass Andromeda last night on my xbox one I don t have this problem because my game don't have any updates to it . I have the disc version of this game
November 2017