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Facebook Connect - Unavailable on Android

by Moridante
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Facebook Connect - Unavailable on Android

★★ Newbie

I've filed a case (64567316) which multiple EA advisors have not been able to assist with. The option for Facebook connect is no longer present and I am unable to access my account. I am on a new device (the old device died).

 

It appears that this has happened before (most recently in April) and was supposed to have been resolved in the update April 29th. This has been reported on the forums as well by another user (https://forums.galaxy-of-heroes.starwars.ea.com/discussion/235106/facebook-connect)

 

Can we get a status and update on the timeline to get Facebook Connect working again so we can access our accounts?

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Re: Facebook Connect - Unavailable on Android

@Moridante Unfortunately, EA had to disable Facebook connect temporarily, due to some compliance changes with the platform. We do not know when it will be returned.

If you need to transfer your account, please open up,a customer support ticket through the in-game interface and let them know you need to link an iOS to Android account.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/233875/account-transfers-to-be-temporaril...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 2 of 6 (312 Views)

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Re: Facebook Connect - Unavailable on Android

@Moridante Unfortunately, EA had to disable Facebook connect temporarily, due to some compliance changes with the platform. We do not know when it will be returned.

If you need to transfer your account, please open up,a customer support ticket through the in-game interface and let them know you need to link an iOS to Android account.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/233875/account-transfers-to-be-temporaril...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 6 (313 Views)
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Re: Facebook Connect - Unavailable on Android

★★ Newbie
@GladOS-013 Thanks! I read that notice, but read it as moving between iOS and Android, not being able to log into Facebook Connect, and the last few advisors didn't even offer a transfer as an option. I'll give it another try -
Message 3 of 6 (299 Views)
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Re: Facebook Connect - Unavailable on Android

★★★★ Novice

@GladOS-013 

 

Do you know if I put in a ticket to move from iOS to android if I can continue to play on iOS (if I so choose) or once I move to android I can no longer play on iOS anymore?

 

thank you

Message 4 of 6 (263 Views)
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Re: Facebook Connect - Unavailable on Android

@mattrarick You should be able to play on both.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 5 of 6 (251 Views)
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Re: Facebook Connect - Unavailable on Android

★★ Newbie

So how do we add friends without the Facebook activated?

 

Message 6 of 6 (206 Views)