I Tweeted EA help and below is the response I received
Hey there, thank you for reaching out about access to the transfer market on the web/companion app. To shed some light on the situation, there is no exact number of games nor days to play before it unlocks nor am I able to unlock it for you. The best way to unlock it is just to keep playing, finish games, try different modes and it'll unlock automatically over time. Generally, it's more an over time than number of matches and can take days, weeks and for some a bit longer depending on how you play and how your standing is with EA dependent on Fifa 20 and whether you are a new player or had a sanction beforehand.
More information about this can be found on: http://bit.ly/FUTTransferMarket . We can unfortunately not manually unlock this for you.
In case you are on the wrong mail, make sure to double check the email you have to log in with by starting the game -> going to customize -> online settings -> EA account. It will showcase which mail has to be used to log into the web/companion app. This could also cause this to happen as some use a different email on the console account vs EA account and aren't aware. -Neil
so there you have it guys no matter in us complaining no one can unlock it for us anyway and there is no one method way to follow. Just play and wait.
You must open a case to get this resolved. No one will help you with that on this forum...
what did you do to get banned?
Trust me they can unlock it. Would be silly to NOT have that ability and coded it in. They just do not want to unlock it for some reason. Otherwise, they would be getting bombed all day about unlocking it. Instead, it goes to an email address that gives you the same dumb generic link back to where you got their email address in the first place. This is why EA is one of the most hated companies in the world let alone gaming.
October 2020 - last edited October 2020
Do you think we can get a refund on fifa points , We paid for something not fit for purpose as we can not trade the cards we receive
If you used the FIFA points no way in HELL would you get a refund from EA. Chargeback from your card ... maybe. But your account would get banned rather quickly for that I am sure. 700m + in revenue last year from FIFA alone. They give 0 about us. We stop playing and someone else will still spend just as much money.