October 2017
Product: FIFA 18
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Schahryar-com
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/25/2017
What time did you see the bug? (HH:MM AM/PM) 10:30 pm
What is your time zone? PST - GMT - 8:00
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? When the connection is lost due to EA server high traffic volume, you get penalised by giving no match rewards and a 0-3 loss as result (FUT Squad Battles matches)
What happens when the bug occurs? You will get no match rewards and you will lose the match 0-3, even when you finish the match with a win.
What should be happening instead? Your match should be reviewed and you get your match rewards.
Finished and won a FUT Squad Battles match (3-2), then lost the connection just before the match rewards screen, the connection was lost due to 'EA Servers high traffic volume', no points and rewards were given and my match result was determined as a loss 0-3.
Could you please look into this and give my rewards/points back?
My account: Schahryar-com
Platform: PS4
Thanks!
November 2017
December 2017