July 2019
Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Doctor_booze
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 31/07/19
What time did you see the bug? (HH:MM AM/PM) 14:15
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? During a pause mid-match, have both players select to continue the match, then as soon as the 3, 2, 1 countdown begins have one player disconnect completely before the countdown ends.
What happens when the bug occurs? I was left in a hung state with the RESUMING MATCH screen
What should be happening instead? The game should continue, or notify me that the other play has quit etc.
I was up 2-0 in a game of division rivals, the other play paused the game after I scored the second goal. I then selected continue, and the other player must have too, as I received the countdown timer. The other player then looked to have quit leaving me on a hanging screen. I had to quit the game entirely and reboot to continue.
Solved! Go to Solution.
August 2019
Hey @dmzamd if you are seeing an issue with the game freezing then I would suggest trying the following troubleshooting steps:
Restart your console:
Make sure your game software is up to date:
Make sure your PS4's system software has the most recent update:
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
Uninstall/reinstall your game:
Reinstall the original hard drive:
If none of these steps have helped, you should reach out to PlayStation Support.
Darko
August 2019
Hey @dmzamd if you are seeing an issue with the game freezing then I would suggest trying the following troubleshooting steps:
Restart your console:
Make sure your game software is up to date:
Make sure your PS4's system software has the most recent update:
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
Uninstall/reinstall your game:
Reinstall the original hard drive:
If none of these steps have helped, you should reach out to PlayStation Support.
Darko