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Re: FUT FOUNDER lost

by JeremySuo
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Original Post

FUT FOUNDER lost

[ Edited ]
★ Novice

1F33A49D-FE51-4BDB-B678-730ABF8E1C51_1570630451.jpegFIFA20 FUT Founder miss,FIFA20 UT club Name can't change, the EA HELP can't help me
Everyone looks at the chat history,who can help me! EA online help shirk responsibility!!!

 

F301C83F-40FA-4C41-ABA5-961A0D5FF04B_1570629393.jpeg

Message 1 of 6 (256 Views)

Re: FUT FOUNDER lost

★ Novice

Help one

Chat Started: Saturday, October 12, 2019, 17:19:38 (+1345)
Chat Origin: EN_CH_T1_IG
Agent Ekhlaque K
( 2s ) Ekhlaque: Thank you for contacting EA HELP, my name is Ekhlaque, may I start with your first name please?
( 38s ) Jeremy: I need help for my fifa20 UT
( 1m 25s ) Jeremy: my case No.....
( 2m 37s ) Ekhlaque: Hello, nice to meet you. Hope you are doing well today. As I can see you are contacting us regarding the game FIFA 20, please explain your concern, I'll be glad to assist you.
( 4m 3s ) Jeremy: my fifa20 FUTfounder title is missing
( 4m 43s ) Jeremy: and my fifa20 club name is can't change
( 6m 7s ) Ekhlaque: Could you please elaborate the issue a bit more to me?
( 6m 53s ) Jeremy: Can U saw my case?
( 7m 23s ) Jeremy: files Pic in my case
( 8m 41s ) Jeremy: i played FIFA09-19 always have Fut Founder title
( 10m 2s ) Ekhlaque: Just to confirm, you concern is that your account might have been compromised. Is that correct?
( 10m 27s ) Jeremy: yes,U r Right
( 10m 49s ) Jeremy: My account was not stolen
( 12m 23s ) Ekhlaque: Alright thanks for confirmation and clarification about the issue.
( 12m 44s ) Ekhlaque: Being a gamer myself I can realize your concern and how inconvenient is this when someone's account might have been compromised, if that happened to me even I feel the same.
( 13m 7s ) Ekhlaque: No worries, I am here to help you. I'll quickly check your account details and then provide you complete info and resolution to secure your account. For that I need few details from you, would that be fine?
( 13m 51s ) Jeremy: 可以
( 14m 16s ) Jeremy: it's ok
( 14m 30s ) Jeremy: what do u need right now
( 15m 43s ) Ekhlaque: I also suggest re-securing your email account, too. Reset your password and use any security features that your email provider has to do that.
( 19m 9s ) Jeremy: so can u help me to re setup my Fifa20 ut
( 21m 6s ) Ekhlaque: We will have to re secure your account ant then, we will try to help you with your FUT.
( 22m 30s ) Ekhlaque: Are you there?
( 23m 35s ) Jeremy: I'm in shanghai
( 23m 50s ) Jeremy: Use VPN right now
( 24m 20s ) Ekhlaque: To help you with this today, we'll re-secure your account and update your account info. Does that sound good to you?
( 25m 55s ) Jeremy: yes if i can take back my FUT Founder in FiFA20 and Can use my club name
( 28m 10s ) Ekhlaque: What's the email address linked to your account?
( 28m 23s ) Jeremy:
( 29m 11s ) Jeremy: change my xbox Fifa20 not PS4
( 29m 33s ) Ekhlaque: I'm going to deactivate your account temporarily to make sure no one else has access to it. I'll reactivate it again once we're done re-securing it.
( 29m 52s ) Jeremy: ok
( 30m 6s ) Jeremy: so what i can do now
( 31m 6s ) Ekhlaque: Now, let's reset your password. I'm going to send you an email with a link in it. Click to the link to set up a new password, then let me know when you've done that.
( 33m 19s ) Ekhlaque: It seems that you're away from your keyboard. Please respond if we are still connected or I may have to end this session from my end.
( 33m 45s ) Ekhlaque: It seems that you're no longer connected to this session. As informed above, I am going to end this session from my end now. Please feel free to contact us back if you still need assistance.
( 33m 51s ) Ekhlaque: For any queries with EA games, you can always contact us or please check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries. https://help.ea.com/en/ https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English
( 33m 59s ) Jeremy: 回来了

Message 2 of 6 (251 Views)

Re: FUT FOUNDER lost

★ Novice

EA help 2

Chat Started: Saturday, October 12, 2019, 17:59:39 (+1345)
Chat Origin: EN_CH_T1_IG
Agent Vipin S
( 2s ) Vipin: Thank you for contacting EA HELP, my name is Vipin, may I start with your first name please?
( 10s ) Jeremy: I'm back
( 57s ) Jeremy: i was offline just now
( 1m 2s ) Vipin: Okay.
( 2m 42s ) Jeremy: can u see u my messages before?
( 3m 4s ) Vipin: No. Please tell me your issue.
( 3m 25s ) Jeremy: ok
( 4m 5s ) Jeremy: my case No. 20047376
( 6m 27s ) Jeremy: i want takeback my fifa20 fut founder title
( 6m 32s ) Vipin: This case number does not exist.
( 6m 55s ) Jeremy: how about #51610825
( 6m 56s ) Vipin: We do not have the option to add the FUT Found title from our end.
( 8m 15s ) Jeremy: The front customer service helped me halfway to reset my password.
( 9m 51s ) Jeremy: i play fifa09-19
( 9m 59s ) Jeremy: but fifa20
( 10m 29s ) Jeremy: miss the fifa fut founder
( 11m 21s ) Jeremy: and can not change club name
( 12m 41s ) Vipin: What is your exact issue? Are you not able to login to account or facing issue with club name.?
( 14m 22s ) Jeremy: 1.Fifa20 Fut Founder title miss
( 15m 16s ) Jeremy: 2.can't change Fifa20 FUT club name
( 15m 22s ) Jeremy: that all
( 15m 38s ) Vipin: Okay. We do not have the option to add the FUT Found title from our end.
( 15m 53s ) Vipin: And you can change the club name by completing found objective.
( 16m 50s ) Jeremy: Has missed the club name can not be changed
( 17m 33s ) Vipin: If you have already used the found objective it is not possible to change the club name.
( 17m 37s ) Jeremy: Previous customer service said it could help me reset FIFA20 FUT xbox
( 18m 37s ) Jeremy: I changed my account password by sending an authentication email, and then dropped the line.
( 19m 7s ) Vipin: This is not related to club name or fut founder.
( 19m 56s ) Jeremy: what
( 21m 2s ) Jeremy: so can u help me reset my Fifa20 FUT
( 21m 31s ) Jeremy: I'm play 10yes
( 21m 43s ) Vipin: Okay.
( 22m 1s ) Jeremy: thanks
( 22m 11s ) Vipin: Could you please provide me your Xbox Gamertag?
( 22m 18s ) Jeremy: jeremysuo
( 23m 17s ) Jeremy: i hope can take my Fut founder
( 23m 40s ) Jeremy: and can use my club name
( 23m 44s ) Vipin: Okay.
( 24m 47s ) Vipin: I sent a 6 digit code to your email.
( 25m 25s ) Jeremy: then
( 25m 37s ) Vipin: Give it to me
( 25m 42s ) Jeremy:
( 26m 45s ) Vipin: Please open the link and click Turn on to enable login verification.
( 26m 58s ) Vipin: https://myaccount.ea.com/cp-ui/security/index?gameId=ebisu&locale=en_IN
( 29m 2s ) Jeremy: ok
( 29m 7s ) Jeremy: im ok
( 30m 14s ) Vipin: Okay.
( 30m 15s ) Vipin: v
( 30m 16s ) Vipin: Please let me know if there is anything else I can do for you?
( 30m 54s ) Jeremy: Fifa 20 Fut Reset rightnow?
( 31m 16s ) Vipin: You can login to FIFA 20 and play it.
( 31m 43s ) Jeremy: real?
( 31m 57s ) Jeremy: let my palyd
( 32m 13s ) Vipin: Yes.
( 34m 9s ) Jeremy: Wait a minute. I'll see it.
( 34m 25s ) Vipin: Okay.
( 37m 59s ) Jeremy: No change
( 38m 45s ) Jeremy: fut Files not reset
( 39m 6s ) Vipin: What do you mean by reset?
( 40m 30s ) Jeremy: Delete my FIFA20 FUT File
( 41m 13s ) Vipin: That is not possible.
( 41m 18s ) Jeremy: Let me all new start FIFA20 FUT
( 41m 59s ) Vipin: That is not possible. The progress is saved on servers.
( 42m 58s ) Jeremy: That's what I mean by deleting from the server.
( 43m 44s ) Vipin: It is not possible.
( 43m 46s ) Jeremy: FIFA20 FUT just star 1 week
( 44m 22s ) Jeremy: if not do that how can I play
( 44m 37s ) Jeremy: no own club name
( 45m 10s ) Jeremy: no Fut Founder
( 45m 35s ) Jeremy: FIFA19 fut have Fut Founder
( 45m 46s ) Jeremy: U
( 45m 57s ) Vipin: We do not have the option to add the FUT Found title from our end. And you can change the club name by completing found objective.
( 47m 12s ) Jeremy: Service error FUT level cannot be changed at level 15
( 47m 34s ) Vipin: Okay. We cannot do anything about it
( 48m 0s ) Jeremy: I'm not going to add, I'm just getting my title back.
( 48m 8s ) Vipin: Okay.
( 48m 55s ) Jeremy: so Give me another way. Who can help me?
( 49m 39s ) Vipin: There is no other way.
( 50m 3s ) Jeremy: why not
( 50m 24s ) Vipin: I apologize, but due to the fact that you are continually requesting something that I have already informed you is not possible, I am afraid that I will have to disconnect this chat in order to aid our customers who need assistance.
( 51m 24s ) Jeremy: What service do you use to close the chat window?
( 51m 36s ) Vipin: Due to the fact that you are continually requesting something that I have already informed you is not possible, So I will be disconnecting this chat at this time. Thank you for contacting EA help.

Message 3 of 6 (249 Views)

Re: FUT FOUNDER lost

★ Novice

Chat Started: Saturday, October 12, 2019, 20:37:26 (+1345)
Chat Origin: EN_CH_T1_IG
Agent Nang P
( 2s ) Nang: Thank you for contacting EA HELP, my name is Nang, may I start with your first name please?
( 44s ) Jeremy: I need Help for my FIFA20 FUT file
( 1m 38s ) Nang: Hello jeremy , how are you doing today?
( 1m 49s ) Jeremy: no good
( 2m 11s ) Jeremy: my cases no.5160825
( 2m 30s ) Jeremy: when i open fifa20 UT
( 2m 39s ) Nang: I am sorry to hear that you are not good.
( 2m 59s ) Jeremy: my Fifa20 UT lost my FUT founder
( 3m 46s ) Jeremy: and i'm can't change my FIFA20 UT Club name right now
( 5m 20s ) Nang: I see that you have contacted us regarding FIFA 20 Fut.
( 5m 40s ) Nang: I know experiencing something like that could be annoying. I’ll certainly check the details about your issue.
( 7m 41s ) Nang: Please allow me a moment to pull up your account from our database.
( 8m 21s ) Jeremy: thanks a lot
( 12m 23s ) Nang: I would like to tell you that it is possible to lost FUT founder, It might be you have used it to change your FUT club name.
( 13m 52s ) Jeremy: so,can U help to reset all my Fifa20 UT file
( 14m 49s ) Jeremy: i don't why in the FIFA20 why i don't have FUT founder
( 15m 33s ) Jeremy: I play FIFA From FIFA09
( 16m 37s ) Jeremy: never miss any year
( 17m 2s ) Nang: Are you not getting the founder objective in your game after purchase?
( 17m 19s ) Jeremy: no
( 18m 7s ) Jeremy: so i m restart the ut20
( 18m 16s ) Nang: May I know where did you purchased and when?
( 18m 22s ) Jeremy: but it don't work
( 19m 28s ) Jeremy: wait a moment
( 19m 50s ) Nang: Please take your time :)
( 20m 39s ) Jeremy: 2019.9.27
( 20m 54s ) Jeremy: in xbox
( 21m 39s ) Jeremy: Order number 5315200841
( 22m 15s ) Jeremy: EA SPORTS™ FIFA 20
MYDFX-Y7YHR-HGPPT-VDD3F-GW7YZ
( 22m 27s ) Jeremy: it's my fifa20
( 24m 46s ) Nang: As I see you have a `xbox version of game that means you have purchased it from xbox, as when you purchase from EA website and select platform it re directs you to Microsoft
( 26m 0s ) Nang: Are you playing the game today for the first time?
( 27m 36s ) Jeremy: not first time
( 28m 29s ) Jeremy: i m playing 2019.9.27 then i see my fut founder lost
( 28m 37s ) Nang: I want to tell you that the club name change option only comes with the founder objective tasks and I am afraid we do not have an option to provide you that from our end else would have done that for you.
( 29m 29s ) Nang: This seems to be a syncing issue in game if you can not see or found your founders objective I can share some troubleshooting steps on your email and you can perform them all to fix the sync issue in your game, will that be fine?
( 32m 44s ) Nang: Please do let me know if we are still connected.
( 32m 58s ) Jeremy: i m
( 32m 59s ) Jeremy: hear
( 33m 52s ) Jeremy: so syncing issue
( 34m 52s ) Jeremy: can i got fut founder first
( 35m 22s ) Jeremy: then I thinks club name
( 35m 38s ) Nang: Yes, I'll be providing you few troubleshooting on your email and would request you to please perform them in order get things sorted.
( 35m 50s ) Nang: You get that objective in order to change the name of club.
( 36m 11s ) Nang: Just want to confirm, if you have used the same objective earlier?
( 36m 49s ) Jeremy: i m not sure
( 37m 42s ) Nang: The founder objective can only be received ion account and game once and if you are not getting that it means you have used it already and can not be received again.
( 38m 15s ) Nang: I really wish I could provide you this, however I am afraid we do not have that option to do that manually from our end
( 38m 50s ) Nang: Now that we have the issue discussed regarding Fut founder objective and I have informed that it can only be received and used once, is their anything else I can help you with?
( 40m 20s ) Jeremy: so can u help reset all FIFA20 FUT?
( 40m 57s ) Jeremy: maybe that can help to take back FUT Founder
( 42m 22s ) Nang: I would love to do that for you, however I am afraid we do not have an option to reset game or its stats manually else would have done that for you.
( 42m 46s ) Jeremy: Because my game has started, I can't change the name of the team if I delete it.
( 43m 49s ) Nang: You can create a new club from your end
( 44m 9s ) Jeremy: i’m do that
( 44m 35s ) Nang: Thank you
( 44m 42s ) Nang: Is their anything else I can help you with today?
( 45m 10s ) Jeremy: but it Missed the chance to change the name.
( 46m 37s ) Jeremy: Is there any other way I can find better help?
( 47m 25s ) Nang: Everyone gets their objective task in starting of game and if you still have you not received them at all I can send you troubleshooting steps apart from that i am afraid we do not have an alternate option to provide the founder objective or any other alternative ?
( 48m 27s ) Jeremy: So I contacted you for help.
( 49m 18s ) Jeremy: I contacted three customer service providers. You're the only one who knows my problem.
( 49m 43s ) Jeremy: so pls help me
( 51m 35s ) Jeremy: I believe that I am not the only one in the world on this issue.
( 52m 52s ) Nang: Do you want me to offer you troubleshooting steps on email as we do not have an option to provide the founders objective from our end?
( 53m 24s ) Jeremy: if email can help me
( 54m 31s ) Jeremy: if can't not help i think can u pass it to Other technical departments
( 54m 54s ) Jeremy: then help to do that
( 55m 50s ) Nang: Surly I will help you my best please allow me to check the all possible outcomes for you!
( 56m 49s ) Jeremy: en
( 57m 50s ) Jeremy: if can not find Result, pls find Engineer to help me
( 1h 0m 49s ) Nang: Please understand that if you have used the founder objective in game once already then you can not receive that again and if you have not received them at all then follow the steps that you get on your email right after this chat.
( 1h 1m 15s ) Nang: Is their anything else I can help you with?
( 1h 2m 18s ) Jeremy: ...you can send email first
( 1h 2m 45s ) Jeremy: 你没有回答我的问题
( 1h 3m 22s ) Jeremy: Can you find an engineer to help me?
( 1h 3m 24s ) Nang: I will get the option to send the email after this chat itself, please be assured that you will get the steps on email right after this chat itself and that can work if you have a sync issue due to which you have not received the objective founder
( 1h 4m 15s ) Nang: I am afraid we do not have an engineer here at our end, we have Tech support and if this is a syncing issue the issue should be fixed for you by the step you will get on email
( 1h 4m 26s ) Nang: Thank you for the patience and understanding .
( 1h 4m 39s ) Nang: Thanks for contacting EA help. It was my pleasure to help you today. For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries.
( 1h 5m 44s ) Jeremy: ok
( 1h 5m 51s ) Jeremy: i try it
( 1h 6m 3s ) Nang: Thank you for the understanding.

Message 4 of 6 (248 Views)

Re: FUT FOUNDER lost

★ Novice

EA Help 4
Chat Started: Saturday, October 12, 2019, 21:55:55 (+1345)
Chat Origin: EN_CH_T1_IG
Agent Sanjeev S
( 2s ) Sanjeev: Thank you for contacting EA HELP, my name is Sanjeev, may I start with your first name please?
( 1m 4s ) Jeremy: case no.#51610825
( 1m 33s ) Jeremy: send my Email Can't got help
( 3m 46s ) Sanjeev: I am sorry to hear that. That must be upsetting. I will sure look into this.
( 4m 25s ) Jeremy: pls chick the case
( 4m 45s ) Sanjeev: I have checked the case already. Can you briefly tell us what is the issue you are facing?
( 6m 2s ) Jeremy: Fifa20 UT Fut founder not sync
( 6m 53s ) Sanjeev: Thank you. Don't worry let me check and help you with the best possible resolution.
( 7m 9s ) Sanjeev: May I ask couple of questions so I can locate your account and get this sorted for you?
( 7m 18s ) Jeremy: Because there was no synchronization, I deleted the team. Now the name of the club can not be changed.
( 7m 46s ) Jeremy: ok
( 9m 25s ) Sanjeev: Thank you. This can take some time while we look into your account. Can you please stay connected, we would really appreciate your patience?
( 9m 46s ) Jeremy: ok
( 10m 36s ) Sanjeev: Thank you.
( 20m 16s ) Jeremy: r u online
( 21m 47s ) Sanjeev: Yes I am, and I am really sorry for taking longer than anticipated.
( 22m 12s ) Sanjeev: We truly appreciate your patience. Thank you for waiting so patiently
( 22m 16s ) Jeremy: it's ok
( 22m 33s ) Jeremy: I'm afraid I dropped the line.
( 23m 0s ) Jeremy: do u have good news
( 25m 14s ) Sanjeev: Sir I was in touch with my resource team discussing the issue. I am still awaiting for their reply. In the meantime just to re confirm, you basically want to change the name of your fifa club, is that correct?
( 26m 9s ) Jeremy: and take back futfounder
( 27m 6s ) Jeremy: i'm play fifa from fifa96 star ut from fifa09
( 30m 51s ) Sanjeev: Thank you for this valuable information. The team has asked for a detailed feedback, I am documenting this and will share it with team so that they can look into this.
( 35m 12s ) Sanjeev: Once they have analysed and looked into this. You will be properly informed. Until then
I would suggest you to keep an eye on our social forums as we are posting every update there so that no player miss out the information. Also, there can be a possibility that our Studio team rolls out an in- game message like notification, so keep playing and once you see the notification (if any), please follow the lead from it.
( 36m 3s ) Jeremy: so
( 36m 33s ) Jeremy: U can't help me
( 41m 21s ) Sanjeev: As I informed you the team will look into this issue and once their is fix you will be properly informed.
( 41m 57s ) Sanjeev: We really appreciate your patience and cooperation all this while.
( 42m 22s ) Jeremy: How soon will you answer me?
( 43m 11s ) Sanjeev: I have received any time frame yet however this issue is being looked into on priority, so this will not take much time
( 43m 13s ) Jeremy: give me email?or call me
( 43m 36s ) Sanjeev: not*
( 44m 7s ) Jeremy: so i wanting here
( 44m 11s ) Jeremy: hear
( 45m 33s ) Jeremy: That fut foundertitle is very important to me.
( 45m 41s ) Sanjeev: If you wish to speak to a phone or email support please visit the following link:-
https://help.ea.com/en/help/faq/contact-ea-help/
( 46m 21s ) Sanjeev: I am truly afraid. Being from chat we do not have option to email or phone you.
( 47m 16s ) Sanjeev: I have shred the link above to speak to any one of those support.
( 47m 24s ) Jeremy: 我的意思是说,我的解决方案,在哪里获得
( 48m 19s ) Jeremy: I mean, where do I get my solution?
( 50m 12s ) Sanjeev: As we have informed you before, once the team has fixed the issue you will be informed until then we request you to please wait, we really appreciate your patience.
( 50m 41s ) Sanjeev: Apart from the above is there anything else that we can help you with?
( 51m 15s ) Jeremy: Where am I waiting?
( 51m 55s ) Jeremy: waiting online?
( 52m 17s ) Sanjeev: Please stay connected to our Social channels such as twitter feed.
( 53m 11s ) Jeremy: This is my problem, not everyone's problem.
( 53m 36s ) Jeremy: why in the twitter feed
( 55m 19s ) Jeremy: do u know what is my case and what my need help?
( 56m 34s ) Jeremy: 1. help take back my FUT Founder in FIFA20 FUT
( 57m 44s ) Jeremy: 2. Help me to change my FIFA20 FUT Club Name
( 1h 0m 6s ) Sanjeev: Please wait
( 1h 14m 50s ) Sanjeev: Thank you for staying connected, we truly appreciate your patience.
( 1h 15m 3s ) Sanjeev: We apologize for taking longer than anticipated
( 1h 15m 19s ) Sanjeev: I discussed the case again with my team

Message 5 of 6 (242 Views)

Re: FUT FOUNDER lost

★ Novice

EA help it's socool

Chat Started: Saturday, October 12, 2019, 03:39:15 (-0600)
Chat Origin: EN_CH_T1_IG
Agent Rehana B
( 2s ) Rehana: Thank you for contacting EA HELP, my name is Rehana, may I start with your first name please?
( 28s ) Jeremy: #51610825
( 59s ) Jeremy: I dropped the line
( 1m 16s ) Rehana: Hi . I hope you are doing good. As I can check you are contacting us regarding FIFA 20 . Am I correct?
( 1m 38s ) Jeremy: my case no.51610825
( 1m 59s ) Rehana: Could you please elaborate the issue so that I can assist you accordingly?
( 2m 1s ) Jeremy: yes
( 2m 16s ) Rehana: Also to address you may I know your name please.
( 2m 52s ) Jeremy: ( 56m 34s ) Jeremy: 1. help take back my FUT Founder in FIFA20 FUT
( 57m 44s ) Jeremy: 2. Help me to change my FIFA20 FUT Club Name
( 1h 0m 6s ) Sanjeev: Please wait
( 3m 13s ) Jeremy: my xbox id:
( 3m 21s ) Jeremy: EAid
( 4m 25s ) Rehana: If I got you right, you want to change the name of your club, am I correct ?
( 5m 38s ) Jeremy: 1. help take back my FUT Founder in FIFA20 FUT
( 5m 56s ) Jeremy: 2. Help me to change my FIFA20 FUT Club Name
( 7m 25s ) Jeremy: can u see my case, case no#51610825
( 9m 37s ) Jeremy: 3.why that case resolved no#51610825
( 10m 16s ) Rehana: Thank you for stating the concern about your game play. Surely I will assist you with the best I can.
( 10m 55s ) Rehana: Could you please provide me the Xbox gamer tag and Email address of the EA account with which the gamer tag is linked?
( 11m 39s ) Jeremy: xbox gamer tag: jeremysuo
( 11m 51s ) Jeremy: ea account
( 12m 53s ) Rehana: Thank you. Please allow me a moment to check the account details.
( 13m 12s ) Rehana: Have you tried to change the name of your club ?
( 13m 39s ) Jeremy: YES
( 13m 52s ) Jeremy: but can not rightnow
( 15m 7s ) Rehana: Oh, I see.
( 15m 14s ) Jeremy: ( 56m 34s ) Jeremy: 1. help take back my FUT Founder in FIFA20 FUT
( 57m 44s ) Jeremy: 2. Help me to change my FIFA20 FUT Club Name
( 1h 0m 6s ) Sanjeev: Please wait
( 1h 14m 50s ) Sanjeev: Thank you for staying connected, we truly appreciate your patience.
( 1h 15m 3s ) Sanjeev: We apologize for taking longer than anticipated
( 1h 15m 19s ) Sanjeev: I discussed the case again with my team
( 15m 15s ) Rehana: Checking the details for now.
( 18m 13s ) Rehana: I would like to inform you that the game play and the game management is accessed by the game Studio Team and we don't have the manual options to intervene into it. Also the option to update the name of club is only one time done.
( 18m 17s ) Rehana: It can't be done again.
( 20m 36s ) Jeremy: so what i can do new
( 21m 34s ) Jeremy: where can I find game studio team
( 22m 1s ) Jeremy: can u help me to contact
( 23m 11s ) Rehana: Unfortunately the game play can't be altered and we don't have ṭhe option to make changes as you can do that from your end only.
( 23m 37s ) Rehana: However the option to change the name of the is only once.
( 24m 29s ) Jeremy: so how about my FUT Founder
( 26m 17s ) Rehana: Thank you for your concern. If you wish, you can also post on our official forums at forum.ea.com or Answer HQ answers.ea.com While our developers do not post much on the forums, our dedicated Community Team gather information about possible emerging issues and we take feedback from our customers from all possible communication channels.
( 27m 53s ) Jeremy: so u can not help me
( 28m 4s ) Rehana: Therefore, I'd request you to please post your valuable feedback on our forums. Where our specialist team and Studio team can check and might consider this update to the search engine of the Market soon.
( 28m 23s ) Rehana: We at EA help do not have the access to the game play.
( 28m 47s ) Rehana: Had there been options I would have checked this for you.
( 29m 54s ) Rehana: I would like to inform you that such suggestions to make changes to the game is made by our Studio team
( 31m 49s ) Jeremy: can u help me to contact
( 32m 22s ) Rehana: You can post your concern on forums as even we are not allowed to contact them directly.
( 32m 32s ) Rehana: Therefore, I'd request you to please post your valuable feedback on our forums. Where our specialist team and Studio team can check and might consider this update to the search engine of the Market soon.
( 32m 39s ) Rehana: We have requested you to post your suggestions on forums as well regarding the game. Aside from this, is there anything else I can help you with?
( 35m 6s ) Jeremy: no

Message 6 of 6 (241 Views)
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