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FIFA 21 - PC - Crashes above min requirements

by EA_Roger
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Original Post

Re: FIFA 21 - PC - Crashes above min requirements

★★★★★ Apprentice

Loading screen crash continue. What can we do? What is the solution? Every year same problem 

Message 71 of 178 (754 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★ Novice

FIFA21 hangs when I try to play it, error messages as below.

 

  • Have you completed the Troubleshooting above: Y, performed a clean boot, there is no issue with the game starting up, just when you try to play it the error message(s) below appear, the machine completely hangs are requires a hard reboot.  The graphic drivers have been reinstalled (repeatedly).

  • Your Origin ID: scottmcintyre26
  • What version of the game you have (Ultimate, Champions, Standard) Standard
  • A DXDIAG
    please see attached

  • Your Origin Error Report number (See steps in link on how to submit this information): 

    Your Report ID is: 126b25d13014c9c4

 

 

DirectX Error 
DirectX function
•g_dxl 2Rend e rer-> g > CreateC0
&heapProps, D3D12_HEAP_FLAG_NONE, &resourceDesc,
initialUsage, pOptimizedClearValue,
failed with
(The video card has been
physically removed from the system, or a driver upgrade for
the video card has occurred. GPU: •NVIDIA GeForce RTX
2070 SUPER', Driver. 45671. This error is usually caused by the
graphics driver crashing; try installing the latest
drivers.DeviceRemovedReason:
CThe GPI-J will not respond to more commands•).
OK
Message 72 of 178 (738 Views)

Re: FIFA 21 - PC - Crashes above min requirements

[ Edited ]
★★★ Novice

@EA_Roger 

  • Have you completed the Troubleshooting above: Yes
  • Your Origin ID: DCillian
  • What version of the game you have: Ultimate Edition
  • A DXDIAG
  • Your Origin Error Report number 126c58c54000b720
  • Pc Requirements: Exceeding minimum requirements

I have also attached a list of troubleshooting provided to me by an EA sports tech support agent stating whether I have carried them out or not. Game is still crashing.

 

PC Specs:

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i9 9820X @ 3.30GHz 
Skylake-X 14nm Technology
RAM
32.0GB Unknown @ 3200MHz (18-21-21-39)
Motherboard
Micro-Star International Co. Ltd. X299 SLI PLUS (MS-7A93) (CPU0)
Graphics
ZOWIE XL LCD (1920x1080@240Hz)
NVIDIA GeForce RTX 2080 Ti (MSI)
Storage
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
3726GB Seagate ST4000DM004-2CV104 (SATA )

Message 73 of 178 (658 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★ Novice
  • Have you completed the Troubleshooting above: Yes
  • Your Origin ID: Xetah
  • What version of the game you have: Ultimate
  • Your Origin Error Report number: 126c605e1014dd1d
  • Additional Information: Crashes only on in-game cutscenes of goals, celebrations or fouls. Otherwise it runs perfectly and this happens every other match.
Message 74 of 178 (647 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★ Apprentice

It's been over a week since this thread was opened by EA staff to track this fault. However thus far the only feedback customers have is complete silence. I've over 25 years in software development and I've never seen such ignorant treatment of loyal customers and subscribers. If anyone behaved similarly in another organisation they would be reprimanded or worse. 

 

The lack of feedback is unfortunately undermining what may be left of EA's professionalism and integrity. It will be felt by its engineering & support staff when customers choose to spend elsewhere.

 

Please start restoring some degree of self-respect by informing your customers as to what effort is being expended to resolve this fault. Thus starts by acknowledging the fault exists and continues by regularly updating us ad to what is happening. Do this now. For your own sakes if not at least ours. 

 

Message ends. 

Message 75 of 178 (638 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★★★ Apprentice

I reinstalled all windows and games. Same problem. I connect to support 50 times a day.They make suggestions like a joke. They say there is no such problem.It is really weird that they say no problem while many players have the same problem in this post. experts are not even responding. All they say is verify the game files. Even the child already knows

Message 76 of 178 (608 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★★★ Apprentice

this post has been here for weeks. No official helped. There are still unrelated updates to the game. And it's funny how they say it's good. It's a tragedy that EA pretends to be unaware of the problem, with many players having trouble here.

Message 77 of 178 (606 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★★★ Apprentice

EA says I can't help because you bought the game from steam. Steam says that the game cannot be supported because it belongs to EA. it's really a scandal. Is it that hard to fix a loading screen issue? 

Message 78 of 178 (604 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★ Apprentice

Is there an ETA on when they will reply on these issues? Just gutted that I can't play my fav game. It only happens in FIFA so I really doubt it is my PC!

Message 79 of 178 (562 Views)

Re: FIFA 21 - PC - Crashes above min requirements

★★★★★ Apprentice

Any solution for loading screen crash? 

Message 80 of 178 (506 Views)
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