October 2020 - last edited October 2020
Troubleshooting steps completed: Yes.
Version: Ultimate Edition, Origin PlayPro
Error ID: 125f189b40140f84
Product: FIFA 21 Ultimate Edition
Please specify your platform model. PC, Intel Core i5 8600K, MSI Z370 Gaming Pro Carbon AC, Samsung SSD 970 Evo Plus 1TB
AMD or Nvidia Model Number MSI NVidia GeForce GTX 1070
Enter RAM memory size in GB 16GB DDR4-3200
What is your gamertag/PSN ID? mmbehan
Which mode has this happened in? Launcher
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open Origin, click Play, Click Play. Wait 2-4 seconds. FIFA 21 launch screen closes.
What happens when the bug occurs? FIFA 21 crashes without fully starting
What should be happening instead? FIFA 21 should run.
Note: crash dump only - no event logs generated
Note: Cannot attach crashdump files in this bug report.
I don't get an Origin Error Report. The opens the main FIFA 21 load screen then disappears/crashes
Operating System Microsoft Windows 10 Pro (64-bit)
Memory 16 GB
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz
Video Cards NVIDIA GeForce RTX 2060 SUPER
Hard Disk WDC WD10EZEX-07WN4A0 (1.0 TB)
-Troubleshooting steps completed: Yes.
-Error ID: 12621d1510144da7
- No error message but when I try and play a match, doesn't matter which of the game modes it is, the pre-game activity starts and the entire game freezes and sometimes I just get a black screen and it stays that way and the only way to get out is to restart my laptop. It was working fine yesterday and then this morning it started doing this
I just tried it again and now the game doesn't even launch
I have already uninstalled the game multiple times... I just want to play FIFA!!!