3 days ago, I started my xbox one and launch fifa, logged in, and when I opened my squad, 3 players just dissapeard, 2 of them were bought a week before this, and one was unpacked a day before. I’ve tried to contact ea, and nothing happend..
Considering PES 2020 comes out in 12 days you would think EA would wanna sort this issue out ASAP. If I don't get back the players I worked this entire year for I won't be purchasing another FIFA game... and I have been playing since FIFA 06.
Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? ReeceDrury10
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/27/2019
What time did you see the bug? (HH:MM AM/PM) 19:34 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check your club after completing an SBC
What happens when the bug occurs? I completed the 96 rated POTY Sterling sbc I logged on around 2 weeks after completing him and sterling along side another 5 players had dissapeared.
What should be happening instead? I should have my players
I want my players back that I completed
Hey all, the FIFA team are investigating this at the moment. Any updates I get will be provided here in this thread.
Still no update? This is ridiculous. If you'd acted right away you could have rolled back the failed update, but now even that's off the table.
Please advise on the procedure for claiming a refund of the purchase cost under the Sale of Goods Act, because the software clearly isn't fit for the purpose it was sold for.
After today's speaking with EA Service Desk, I'm preatty sure, they won't fix this problem at all. In my opinion, they even do not investigate this problem. They only speak, that they do, but they don't. Fifa19 will be dead in 2 weeks. All technicians work on Fifa20 and their web app. So, we just can forget about our new players or stop playing at all. For EA it doesn't matter.
August - last edited August
8/31 Update - Missing players are being restored to clubs now, I'll update here when the process is complete.
8/30 - Update from Zaro:
Accepting as solution for visibility.
It's not true. If EA works on this problem, and takes the problem siriusly, should stop Ultimate Team for everybody. Otherwise, it is unfair for those players who loose their cards. How can I compete in Rivals or even in SB with half of my squad???? Someone can finish the week's objectives, but someones can't. Tell me at least one reason, why should I join the last Fut champion if EA just stole my player picks from the previous one.