Experiencing input lag? Need Technical Help for NHL 22? Look Here! [ Edited ]

[EA_Blueberry]

Hello, NHL 22 Community.

Welcome to the Technical Issues board! 

If you're experiencing a technical issue inside or outside of the game the NHL Community and Forum Community Managers will do their best to get you backon the ice as quickly as possible. We have some guidelines below to help make sure you're both posting in the correct forum board and what information is useful when posting to make the troubleshooting process easier.

First though, we want to ensure you're posting on the correct board.

Examples of Technical Issues

• Connectivity (disconnections, lag, unable to access account)
• Account issues, change email/password/security question etc.
• Account action/banned
• Trouble installing the game

Examples of Bug Reports

Bug Reports relate to issues that are not resolvable by yourself or our advisors and will generally require us to replicate the issue in-house, develop a fix, validate the fix to ensure the issue is resolved and does not cause any secondary problems and then provide a game update. Here are some examples:

• Audio Problems
• Crash/Freezing while playing a certain game mode
• Exploit
• Gameplay
• Missing rewards

Secondly, be as detailed as possible when submitting a post!

• Platform you play on
• Specific details on the issue you're experiencing (ex: challenge name, any errors received, where it's happening in game)
• How long it's been happening for
• What steps you've already tried to fix it

Here is some steps we recommend taking first in the event you're experiencing any technical issues:

Lag, Disconnections, Input Lag or Trouble Connecting to Servers?

Here are some tips we recommend:

• Connection Troubleshooting
• Advanced Connection Troubleshooting
• Advanced PlayStation Troubleshooting
• Advanced Xbox Troubleshooting
• Power cycle your console via the steps below
• Check your TV if you have a "game mode" option. If that is NOT enabled, you WILL experience input lag
• Log into your router's settings and check if there is a firmware update
• Log into your router to see if uPnP is enabled
• If your router has an option to enable Quality of Service (QoS), make your consoles a priority for bandwidth. When you have other devices connecting to the network, your connection speed can be slowed down
• Re-sync your controllers to your console and check if they need to download firmware updates
• Consider upgrading your Ethernet cables to deliver faster speed. If you are using cables that are at least several years old, Cat6 cables are now available and are built for gaming for low cost
• Are you using older HDMI cables? Consider testing with high speed gaming recommended HDMI cables

Xbox One

You can restart, perform a full power cycle, or physically disconnect your Xbox console to reboot it completely and fix many common issues. This process does not erase any of your games or data. - Microsoft

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

PlayStation 4 & 5

How to power cycle your PlayStation console

1. Touch the power button on the front of the PS4/PS5 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 5 minutes. Launch the game.

Tip: If you are using an external hard drive for your console, whether it's for NHL 22, please check to ensure all post-installation updates are going to the same drive. Having files located on the internal and external drive could lead to potential performance issues or errors. If you are installing the game on an external hard drive and experience crashes or errors, try re-installing to the internal to see if results vary. 

We hope you don't run into any problems playing NHL 22. Thank you for playing with us this season and for helping out on the forums!