Everytime I try to log into the app I get error code 9.57.

[sleinberger]

This happens on two different iOS devices.
Never gets to cantina and ErrorCode: 9.57 comes up with option to restart or contact us. Chat support was no help along with the link they sent me to troubleshoot.  (https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-ios-apps/) Performed all steps and still get error.
If I log out of Gamecenter account, app opens and I can play tutorial just fine.  Logged into Gamecenter with real account and app continues to give error

Have uninstalled / reinstalled on one device.

Have tried on  cellular connection with full bars and on two separate wifi routers at two separate addresses with two separate ISPs

Have updated device to newest version of iOS.

[EA_Lanna · Accepted solution]

Hi @T-birdistheword 

Thanks for updating the thread. Another user reported this in the bug report threads a while back:

• Error Code 9.57
• Error codes 9 and 9.57

It seems it's linked to a drop in connection. Trying the connectivity troubleshooting steps for iOS may help limit those drops. Please click this link to be directed to those steps: https://help.ea.com/en-au/help/mobile/troubleshooting-steps-for-ios-apps/#connection

- EA_Lanna

[EA_Lanna]

Hi @sleinberger, 

I'm catching up on threads in this board and wanted to link in with you on this. Has the issue persisted since? 

- EA_Lanna

[T-birdistheword]

I’m going through the exact same problem and did the exact same steps as this other person with no solution.

[EA_Lanna · Accepted solution]

Hi @T-birdistheword 

Thanks for updating the thread. Another user reported this in the bug report threads a while back:

• Error Code 9.57
• Error codes 9 and 9.57

It seems it's linked to a drop in connection. Trying the connectivity troubleshooting steps for iOS may help limit those drops. Please click this link to be directed to those steps: https://help.ea.com/en-au/help/mobile/troubleshooting-steps-for-ios-apps/#connection

- EA_Lanna