Error

[JoeDaDon27]

Try playing the trial. After popup saying 10 hours remaining I click OK and it says can't connect to Playstation network. Every other game is fine and network is fine

[EA_Illium · Accepted solution]

Hi @JoeDaDon27 Can you try the following steps and let us know if this continues?

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

If this does continue let us know the following...

Platform(PS5, digital):
PSN ID:
If possible a screenshot or video of the error...

[EA_Illium · Accepted solution]

Hi @JoeDaDon27 Can you try the following steps and let us know if this continues?

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

If this does continue let us know the following...

Platform(PS5, digital):
PSN ID:
If possible a screenshot or video of the error...