Error

by JoeDaDon27
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Original Post

Accepted Solution

Error

★★★ Newbie

Try playing the trial. After popup saying 10 hours remaining I click OK and it says can't connect to Playstation network. Every other game is fine and network is fine

Message 1 of 2 (486 Views)

Accepted Solution

Re: Error

Community Manager

Hi @JoeDaDon27 Can you try the following steps and let us know if this continues?

 

  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

If this does continue let us know the following...

 

Platform(PS5, digital):
PSN ID:
If possible a screenshot or video of the error...


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Message 2 of 2 (476 Views)

All Replies

Re: Error

Community Manager

Hi @JoeDaDon27 Can you try the following steps and let us know if this continues?

 

  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

If this does continue let us know the following...

 

Platform(PS5, digital):
PSN ID:
If possible a screenshot or video of the error...


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 2 of 2 (477 Views)

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