Error when trying to redeem 60-day sub

[glacialmai]

Hi guys,

So I bought a card for a 60-day one time subscription and it's telling me it's already used. How can I find out when it was used?

[RealymanLP]

Hey @glacialmai

Where did you buy the card?

[glacialmai]

Off Amazon, from Electronic Arts. I tried entering if the first time, and then it gave me an error and told me to enter it again. I tried to enter it again, and it said the card had already been used.

[Retro-Pathfinder]

@glacialmai

Did you try to ask Amazon?

[glacialmai]

I did, yeah. :// I reached out to them last night and they said I need the date and time it was redeemed to get a refund.

The problem I'm having there is this product I'm trying to get to be a subscriber means I have no technical support from SWTOR on this, unfortunately (wherein you need to subscribe to get tech support). This was the only option I could find for support, so thanks for trying, all. If there's another place or an email address or something, I'll take that too! Honestly, at this point, I'm just trying not to lose my money.

[proxos666]

@glacialmai

Anyone can call CS for account issues

Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! You can reach them via the following numbers:

• USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
• UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
• Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
• France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)

Note if outside the country listed the (0) is not dialled eg to dial outside UK is +44 2030141 826 and to call UK inside is 0203 0141 826

[glacialmai]

I'll give it a try, thank you!

[EA_Kipling]

@glacialmai Were you able to sort the code issue out?