Error when trying to launch the game
by HeiRoRoOriginal Post
Hi,
I recently bought a laptop and tried to install Apex legends. I've fully downloaded the game however i keep getting this error when trying to launch the game.
I've searched everywhere to find a fix and the none of them and helped unfortunately.
I've tried:
1. Updating all drivers
2. Delete D3Dcompiler_43.dll (didn't have it in my files)
3. Allowing through firewall,
4. Repairing, disabling in game interface, reinstalling, running as admin, deleting all files in apex directx folder apart from the 3 important ones.
5. Also unable to reinstall directx as the following error shows
It definitely isn't an issue with the laptop, but no idea what's preventing it. If anyone could help that would be amazing. Many thanks in advance!
Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: OMEN by HP Laptop 15
BIOS: F.03 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 16260MB RAM
Page File: 8660MB used, 10543MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
Hi @HeiRoRo.
When you've got a chance would you mind grabbing a DxDiag for me so I can take a look? For more info on how to find it check out the article on gathering system info on the EA Help website.
Once you've got the DxDiag file you can attach it here. Thanks!
/Kent
