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Re: Error retrieving pilot data, please help.

by Maheptr
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Original Post

Re: Error retrieving pilot data, please help.

★★★★ Novice
Same on Xbox, shame on EA Frown
Message 41 of 99 (813 Views)

Re: Error retrieving pilot data, please help.

★★★★ Novice

same on ps4. still no statements from ea on this issue? 

Message 42 of 99 (795 Views)

Re: Error retrieving pilot data, please help.

★★★★ Novice

I have same problem.

Message 43 of 99 (792 Views)
Highlighted

Re: Error retrieving pilot data, please help.

[ Edited ]
★★★★ Novice

actually, i have a temporary fix for this, as of february 24th i still get this problem. when you load into a mission sometimes ur javelin have no heads/the paint changes to default, when this happens your game will force to dissconnect you. the temp. fix, as soon as you see something wrong with ur javelin, close ur game then start again. you can rejoin the mission with your squad. if the game force DC you, your squad will fill up and you unable to join again. i was hoping that 10gb update is any good, its not. hope this helps. ps4 btw.

Message 44 of 99 (656 Views)

Re: Error retrieving pilot data, please help.

★★★★ Novice
I'm experiencing this problem right now, after switching from regular access to premier. My BF is playing the game right next to me, so it's likely not a network issue on our end. Sigh.
Message 45 of 99 (591 Views)

Re: Error retrieving pilot data, please help.

★★★★ Newbie

Yeah I have been having this issue. Just happen the second time. 

Message 46 of 99 (581 Views)

Re: Error retrieving pilot data, please help.

★★★★ Newbie
This is on ps4
Message 47 of 99 (580 Views)

Re: Error retrieving pilot data, please help.

★★★★ Novice

Reinstall the game it will work after that

 

Message 48 of 99 (563 Views)

Re: Error retrieving pilot data, please help.

★★★★ Newbie

Hi guys, I had the same issues and this process worked for me, let's try it and let me know if it was helpful.

 

I was able to resolve on my own, for anyone else facing the same issues I followed the below steps after normal troubleshooting (Port Forward, Run as Admin, Uninstal/Reinstall, etc.):

 

1. Open Game Directory

2. Navigate to the Anthem\Data Folder

3. Delete "chunkmanifest, initfs_Win32, layout.toc"

4. Logout / Exit Origin

5. Navigate to AppData\Roaming Folder

6. Delete the entire Origin Folder

7. Navigate to AppData\Local Folder

8. Delete the entire Origin Folder

9. Restart PC

10. Restart Origin

11. Repair Anthem

12. Disable in-game overlay

13. Launch Anthem

Message 49 of 99 (549 Views)

Re: Error retrieving live service data

★★★★ Novice

This sounds all too familiar.   I've done all the same and also spent a couple hours on the phone with EA to no avail.  The last thing they said was they would check with their sources and get back to me in an hour.  That was 4 days ago..  Everything went south after the update Friday 2/22.   Up till that point I had no issues logging into the game.   I found tech support totally useless.

Purchasing Anthem has become a no-no for me now.

.

Message 50 of 99 (537 Views)

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