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Error retrieving Anthem live service data [PC]

by Sililsen
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Error retrieving Anthem live service data [PC]

★★★★ Novice

PC: Connection Problem. Error retrieving Anthem live service data. Never had this before. Started today after maintenance.

Message 1 of 17 (416 Views)

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Re: Error retrieving Anthem live service data [PC]

★★★★ Novice

this helped:


Hello again, I'll take over from Logan here. That's not good, let's see what else we can do to help. Please proceed to follow the steps in this article: http://bit.ly/ManualOriginUninstall and manually uninstall origin from your PC once more, this time, please follow the steps highlighted in the "Uninstall Origin the hard way" section. Once that's done, download and reinstall the latest client version from the official website: https://www.origin.com/irl/en-us/store/download I would also recommend you to restart the modem/router at home: - To power cycle the modem/router you turn it off and unplug its power cable from the back for 1 minute. Let me know how these work our for you. -Claus





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Message 10 of 17 (314 Views)

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Re: Error retrieving Anthem live service data [PC]

Hey @Sililsen

 

Can you try these steps?

 

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

 

Let us know if you're still experiencing the issue.

 

Thanks Standard smile

 

- iluminate

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I'm simply a Volunteer, and do not work for EA
Message 2 of 17 (411 Views)

Re: Error retrieving Anthem live service data [PC]

★★★★ Novice

Hi. Thanks for answering.


Yes, I did all that but I tried it again now to be sure. Still not working and got error code as in the image provided.

Message 3 of 17 (402 Views)

Re: Error retrieving Anthem live service data [PC]

Hey @Sililsen

 

Sorry that didn't work out for you.

 

Have you tried clearing your Origin Cache? https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

I would also recommend trying to repair your game files as well, and see if that helps.

 

Thanks Standard smile

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▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 4 of 17 (379 Views)

Re: Error retrieving Anthem live service data [PC]

★★★★ Novice
Cleared the cache and repaired the game but still same error code Frown
Message 5 of 17 (376 Views)

Re: Error retrieving Anthem live service data [PC]

@Sililsen,

 

Here's another Thread with the same issue:

 

https://answers.ea.com/t5/Technical-Issues/PC-SOLVED-quot-Error-Retrieving-Anthem-Live-Service-Data-...

 

If you'd like, try what Wvyshe mentioned, and see if that works for you.

 

Thanks Standard smile

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 6 of 17 (366 Views)

Re: Error retrieving Anthem live service data [PC]

★★★★ Novice
Tried it. Still same error.
Now I'm trying to reinstall bith origin and anthem.
Message 7 of 17 (354 Views)

Re: Error retrieving Anthem live service data [PC]

Hey @Sililsen

 

Thanks for the Update.

 

The Community Manager just sent this out:

 

https://twitter.com/Darokaz/status/1123374136041070592

 

Hopefully once you're done Uninstalling/Reinstalling, it should be better.

 

Thanks Standard smile

 

- iluminate

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 8 of 17 (337 Views)

Re: Error retrieving Anthem live service data [PC]

★★★★ Novice
Still same problem :/
Logan from EA Help pinged me o twitter. I hope He will be able to help.
Message 9 of 17 (317 Views)

Re: Error retrieving Anthem live service data [PC]

★★★★ Novice

this helped:


Hello again, I'll take over from Logan here. That's not good, let's see what else we can do to help. Please proceed to follow the steps in this article: http://bit.ly/ManualOriginUninstall and manually uninstall origin from your PC once more, this time, please follow the steps highlighted in the "Uninstall Origin the hard way" section. Once that's done, download and reinstall the latest client version from the official website: https://www.origin.com/irl/en-us/store/download I would also recommend you to restart the modem/router at home: - To power cycle the modem/router you turn it off and unplug its power cable from the back for 1 minute. Let me know how these work our for you. -Claus





Message 10 of 17 (315 Views)

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