That is horrible to hear @NikeWK .
The advisor I spoke to was a lot friendlier when attempting to assist me.
He even said the error was known and they where trying to fix it.
For me they didn't even need to contact a specialist for this.
If I could I would mark this thread as unresolved but that's impossible, I will however keep this thread alive for as long as this problem exists so EA/DICE can have a look at this.
And if this issue happens to me yet again I will immediately contact support and see what they have to say about this, in fact I will copy-paste the whole conversation here for all to see just like you did.
It is one thing that they can't do anything about it but the fact that they say it's impossible even though there is so much proof out there is revolting.
Calling you or anyone addressing this issue as a liar is disgusting and not at all in line with what I experienced myself with their advisors.
Let's just hope that advisor was just having a bad day.
