Untrusted System File igd10iumd64.dll

[LordSkinnypeen]

bump

[SamuraiHyper87]

igd10iumd64.dll is a System32 file that Easy Anti-Cheat doesn't trust. How can I make him trust it??? Pls help me!!!!

[Carbonic]

You could try going into

Nvidia Control Panel

and find

Manage 3D Settings

then add the games executable manually and select

High Performance Nvidia Processor

[Bduev]

my friend who lives close to me can play but easy anti cheat pops up with an untrusted file for me and I cant play, I see more and more people are having this issue and we are waiting for the fix. what can we do to solve this issue, or what can YOU do to solve this issue?

[omnifear]

Upon opening the game I get a windowed blank screen with partial audio. After closing it I see this window:

Easy Anti-Cheat

Untrusted system file

(C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_982edc2ef955363e\igd10iumd64.dll)

That's a windows video driver I can't even remove! Please update EAC EA! 

[EA_Blueberry]

We recommend checking to make sure you have the latest drivers and Windows updates installed if you're getting this error.

1. Go to your desktop search bar and type in "Windows Updates" to see if you have any updates that need to be installed.
2. Update your drivers. 
   1. https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/
   2. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers
3. A more in-depth post can be found here: https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/m-p/7437695#M4899

We have a couple posts that have similar errors which solutions below.

https://answers.ea.com/t5/Technical-Issues/Untrusted-system-file-C-Windows-System32-sslsp106-dll/td-...

https://answers.ea.com/t5/Technical-Issues/untrusted/td-p/7422482/highlight/true/page/2

[mohammadasadi_a]

i have the same problem. dxdiag is attached

[mohammadasadi_a]

@EA_Atic i have the same problem: igdumdim64.dll error