April 2020
Hey, @yaboitrunks for account related issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
How to get in contact with EA support: https://help.ea.com/en/contact-us/
/Atic
April 2020
Just had that problem, fixed in 2 mins.
Reset ea password online
Close game
Play on
April 2020
Same
April 2020
For some reason I can’t play online on my PS4 for BF2, it just keeps saying account invalid and refuses to connect. Help?
April 2020
Hi ive been playing SWBF2 for a while - no issue. I decided i didnt want to keep swapping out disks so i downloaded SWBF2 from PLaystation store. Tried it and it worked fine. Second time I receive an error saying that my account is invalid and gives me an error of 4975. Can anyone help please?
April 2020 - last edited August 2020
Try resetting your EA Account password. This will help in most cases.
If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast.
Contact us for help if you’re still having trouble.
Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/
Thanks.
April 2020
Same here. I started a Twitter chat with EA Help, but halfway through the conversation, the help person stopped responding. This is the worst service.
April 2020
What were these options?
May 2020
Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug I have played the game since launch and have never had a problem logging in. Now all of the sudden I am told that I need an EA Account to access online features. I don't need an Ea Account to access online features, I have Xbox Live Gold and have been playing perfectly fine since Battlefront 2015. Help me fix this, now. Also, this terrible system makes you choose a game mode, this did not happen in a game mode. Every time I start the game up it does not work.
What is your gamertag/PSN ID/EA Account name? quaysea
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 04/29/2020
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Galactic Assault
What is your time zone? PRT - GMT - 4:00
Steps: How can we find the bug ourselves? Help me. Read the summary.
What happens when the bug occurs? I cannot play the game online.
What do you expect to see? I expect you to help me so I can play the game that I paid for.
Please select your region North America
AMD or Nvidia Model Number
Fix this. Now.
May 2020
I keep getting an error code 4,975 when I boot up my Star Wars Battlefront 2 and it says that my account is ineligible. My account has been working fine and then one day I just get that error pop up. I have submitted multiple cases and live chats to EA but I'm always sent to a recovery form link or it takes forever for them to get back to me. I'm also told that my PS4 account isn't linked to my EA account but when I try to link it I just get the same notification so I'm just stuck on an endless loop. I've reset/changed my password and email on both my PSN account and EA account and still no luck. If anybody has found a fix for this, that would be helpful.