Error at initial screen

[OspreyC]

Hi, 

I have an issue with the latest update, 12th September 2018. Game is not going further than the initial screen and gives me error on internet connection. I have the lastest version of Android and so far I was playing with no issue. 

Hope that someone will be able to help me solve the issue. 

Thank you in advance. 

[OspreyC · Accepted solution]

Hi, 

I got an update on Google store and right now I can play without any issue.

Thanks for the work! 

[EA_Barry]

@OspreyC

Please see our Android troubleshooting help article at the following link:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Thank you.

[OspreyC]

Hi,

Thank you for time and comment, unfortunately I have tried everything and still the problem persist. Any other possible solution?

[avinashbr]

After the September update for Underground Rivals, the game is not loading. It says Download Error while downloading assets. 

Phone: Pixel 2 XL

Android version 9

I have tired

- update

- reinstall

- data and cache wipe

- reboot

- switch between 3G 4G and Wifi

Nothing has worked so far.

[avinashbr]

After the September update for Underground Rivals, the game is not loading. It says Download Error while downloading assets. 

Phone: Pixel 2 XL

Android version 9

I have tired

- update

- reinstall

- data and cache wipe

- reboot

- switch between 3G 4G and Wifi

Nothing has worked so far.

[DaCoolGohan]

Having the same issue

[DaCoolGohan]

Same issue

[DaCoolGohan]

Same issue

[asell8881]

I am having the same problem

[ChangingNames]

I've tried reopening, reinstalling the game and restarting my mobile but none of those options worked. The game always freezes at the what's new screen and I can't do anything about it. I own a Samsung Galaxy Note 3 so my mobile could be too old but I hope that this is just a bug that can be fixed otherwise.