You'll need to contact an advisor. However, this particular issue isn't so easily resolved as it used to be. It's going to take a bit longer. Go ahead and get a case submitted so it can be taken care of as soon as possible. Thanks!
Please look at my previous post in this thread for instructions on contacting support. They will get this resolved for you.
I'm having same issue they asked me to restore licenses and I did then they sent me here. Lost coins and a pack trying to figure out problem. I'm sure I'm screwed on the pack and the coins which is just the way it goes. I just wanna be able to shop auction house so I can maybe make it back.