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Re: Error NHL 21 can't buy players

by EA_Aljo
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Original Post

Accepted Solution

Error NHL 21 can't buy players

★★★ Newbie

Hi guy,

 

Got a error when i try to buy player. Can't buy players.

Someone have this issue.

Always try to uninstall the game then re-install don't work.

 

Error Code:

B70078AF2E5CF670-0000000000009999-4E815F564128F6BB

Message 1 of 10 (594 Views)

Accepted Solution

Re: Error NHL 21 can't buy players

Community Manager

Hello, @noillif.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Message 2 of 10 (575 Views)

All Replies

Re: Error NHL 21 can't buy players

Community Manager

Hello, @noillif.

 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Message 2 of 10 (576 Views)

Re: Error NHL 21 can't buy players

★★★ Newbie

Thanks for this information ..

Problem fix via chat support in 5 min !

 

Thanks again.

Message 3 of 10 (565 Views)

Re: Error NHL 21 can't buy players

★★ Novice

they never have a fix for it only troubleshooting , never seems to work

Message 4 of 10 (547 Views)

Re: Error NHL 21 can't buy players

★★ Novice

how did they fix it?

Message 5 of 10 (546 Views)

Re: Error NHL 21 can't buy players

Community Manager

Hello @luca_40hocke.

 

You'll need to contact an advisor. However, this particular issue isn't so easily resolved as it used to be. It's going to take a bit longer. Go ahead and get a case submitted so it can be taken care of as soon as possible. Thanks!

Message 6 of 10 (525 Views)

Re: Error NHL 21 can't buy players

★ Novice
@noillif How exactly? I have the same problem...
Message 7 of 10 (446 Views)

Re: Error NHL 21 can't buy players

Community Manager

@PerfectoLM 

 

Please look at my previous post in this thread for instructions on contacting support. They will get this resolved for you.

Message 8 of 10 (443 Views)

Re: Error NHL 21 can't buy players

★★ Novice

I'm having same issue they asked me to restore licenses and I did then they sent me here. Lost coins and a pack trying to figure out problem. I'm sure I'm screwed on the pack and the coins which is just the way it goes. I just wanna be able to shop auction house so I can maybe make it back.

Message 9 of 10 (113 Views)

Re: Error NHL 21 can't buy players

[ Edited ]
Community Manager

Hello, @Musto2033 

 

I can see you are facing the same issue. Please contact an advisor again and let them know you have the negative escrow issue. They should be able to quickly resolve this. I can also see you purchased a 50k pack the same day this was posted so it looks like that was received. An advisor can tell you the contents of that pack.

Message 10 of 10 (81 Views)
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