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Error Message on the webapp: It looks like your EA account doesn't have a FUT 19

by thgr467
Reply

Original Post

Re: Companion App - Account Missing?

★★★★ Novice

Hi @EA_Darko, thanks for your reply. I’ve just checked and there is still no change? Would you be able advise any solutions? Thanks 

Message 81 of 88 (162 Views)

Re: Companion App - Account Missing?

Community Manager

Hey @Sarby1882 it's most likely the case that your PS4 account is linked to a different EA account.

 

Best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further as to the linked account.

 

You can contact our live support at help.ea.com.

To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

Message 82 of 88 (155 Views)

Re: Companion App - Account Missing?

★★★★ Novice
Ok thanks, I’ll try that.
Message 83 of 88 (150 Views)

Re: Companion App - Account Missing?

Community Manager

Best of luck with it @Sarby1882.


If I had a euro for each time this issue was due to having multiple EA accounts I would be relaxing by the pool on my private island.


Darko

Message 84 of 88 (148 Views)

Entering a match has temporarily been disabled

★★★★ Novice

With over 1 hour to go and 1000 points needed I got the message in the picture bellow. It stopped me from achieving Rivals 1 Rewards. Help please

Message 85 of 88 (135 Views)

Re: Companion App - Account Missing?

★★★★ Novice

Thank you...

 

I was on the chat for over an hour and they didn’t give me a clear answer and left the chat. I’ll try again...

 

Thanks for for your help and advice. It’s much appreciated Standard smile

Message 86 of 88 (129 Views)

Re: Game won't launch

★★★★ Novice

Dear Darko,

 

My DxDiag is here. Check it pls.

 

I cant open the game

Message 87 of 88 (118 Views)

Re: Game won't launch

★★★★ Novice
Darko,

I added the DxDiag
Message 88 of 88 (117 Views)

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