Hey @Sarby1882 it's most likely the case that your PS4 account is linked to a different EA account.
Best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further as to the linked account.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Best of luck with it @Sarby1882.
If I had a euro for each time this issue was due to having multiple EA accounts I would be relaxing by the pool on my private island.
I was on the chat for over an hour and they didn’t give me a clear answer and left the chat. I’ll try again...
Thanks for for your help and advice. It’s much appreciated