November 2017 - last edited November 2017
Hey @LittleRex2015 thanks for keeping us updated. Where did you file the bug so we can add our voices to it? Nevermind found it:
https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/m-p/6431848
November 2017 - last edited November 2017
This is out of my scope, as I am troubleshooting PC stuff, but thought I would offer up a couple links just in case they might help.
Xbox One online safety and privacy settings for parents and children
https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety
Troubleshoot changing online safety or privacy settings on Xbox One
https://support.xbox.com/en-US/xbox-one/security/cannot-change-my-privacy-settings
*Good Luck
______
I don't work, nor have any professional affiliation with any companies related to Star Wars Battlefront II
November 2017
Love when you pass the buck on your own error code. All of us have changed and opened up permissions. If my kids cant play then I will return this.
November 2017
We have downloaded Star Wars Battlefield II today. When we try to play online the following message comes up
"Sorry, this account is not able to play online, see ea.com/unable-to-connect Error code 524"
I have followed the link but I can't find any information on error code 524, can anyone help please?
November 2017
I cannot get onto multiplayer for Xbox 1, it always says 'This account is not able to play online. See ea.com/unable-to-connect for more information. Error code: 524'
I preordered. Yes, I do have permissions. Yes, I do have Xbox Live. And no, I do not like the pay to win model.
I just wanna play the game I blew 60 bucks on. If anyone can help, that would be nice.
Also, I navigated all the protests on r/starwarsbattlefront to ask for help. No help.
Thanks in advance
unless you spam me with EA's reddit comment.
November 2017
Has there been any resolution to this problem? My son can play...
November 2017
After fighting with this all night (the things I do for my kids) it appears that if:
1) The Xbox Live account was given the true DOB (or you made a horrible mistake)
2) The Xbox Live account holder (child in this case) is not yet 13 (based on DOB above).
3) The Xbox Live account has been linked to a child EA Origin account (maybe by Plants Versus Zombies Garden Warfare in my case)
Its impossible for that Xbox Live account to play Battlefront (Error Code 524) until they are 13 years old as based on DOB when the EA Origin account was created. The Xbox Live permissions are IGNORED by EA!!!!!!!!! Since when is EA the parent to MY CHILD!!!
Further to really kick the Parents (the ones with the money) in the guts, its impossible to:
1) Manage the child EA Origin account.
2) Login to the child EA Origin account (it has no email address until its an adult).
3) "age-up" the child account to make it a full account.
Thoughts on a way forward:
1) Get a refund and then Ban all EA games from the house and delete the games (My likely direction); or
2) Create a new Xbox Live account and gamer tag for the child (depending on amount of EA game progress) with a fake DOB to ensure 13+ years old.
3) Fight through EA "support" and have the linked child account deleted, wait a few days and recreate it with a false DOB in Xbox Live. Potentially first transferring existing Games to an adult Xbox Live account.
4) Just scream and then let the child use the Parent account.
November 2017
November 2017
so after much BS and screwing around EA is trying to say that by law they can't let children's account play online because of the online privacy act and the rating of T for the game.
first I got told that it was anyone under 13
then magically it jumped to 16
yet it is funny my son can play overwatch and Destiny 2 online both are the same concept as battlefront and both are rated T same as Battlefront.
See this is where parental controls should of dictated my sons ability to play a star wars game.
November 2017
Regardless of any "by law" or "by Disney crazy contrac requirements (Online Titanfall 2 works for my kids)" last time I checked, not explaining such significant limitations on the Marketing pages and points of Sale is deceptive and misleading. In my jurisdiction (Australia) we have fanatically great Consumer Law protection (we even get years longer warranty periods for Apple laptops and TVs beyond those the companies offer/admit at no cost).