Engine Error 0x887A0005 - ID3D10Device::GetDeviceRemovedReason

[babajkov]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2080
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? babajkov
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. babajkov
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Wraith, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. valley of bridges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Slid
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Two
When did this happen? (dd.mm.yy hh:mm) 12.02.19 21.08 Moscow
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes.
What should be happening instead? Nothing. The game should work.
Steps: How can we find the bug ourselves? Watch the video, it should help - https://youtu.be/9_NwatnliUY

‌

Video Error - https://youtu.be/9_NwatnliUY

Engine Error

0x887A0005 - DXGI_ERROR_DEVICE_REMOVED The video card has beem physically removed from the system, or a driver upgrade for the video card has occurred. The application should destroy and recreate the device. For help debugging the problem, call ID3D10Device::GetDeviceRemovedReason.

[EA_Blueberry · Accepted solution]

@Brokeuun 

Your GeForce GTX 1050 GPU still has a driver from 2018. Please get that updated.

[Laser_Stronghold]

I just got this error, latest Apex patch and the latest RTX 2080 NVIDIA driver 418.91

[The_Tibber]

I suggest rolling back to the previous driver for now and wait for the Dev's to look into this or try out the next driver after.

[EA_David]

Hey, 417.71 is generally the best driver to use with Apex at the moment.

[kyofunokami]

do you know when they plan on patching the game for newer drivers? quite a few of my other games yell at me if my drivers are out of date *cough* cod *cough*

[wMonaRXw]

I played with the release and did not crash. Not one mistake, no crashes did not bother.

Updated the driver for the metro exodus. The result went to apex legends. This error got out.

Hardware:

Spoiler

CPU: Ryzen 7 2700x

GPU: Palit SuperJet Stream Nvidia Geforce RTX 2080

Motherboard: ASUS ROG STRIX X470-F GAMING

RAM: G.Skill Trident Z RGB 16GB DDR4 16GTZR Kit 3200 CL16 (2x8GB)

Storage Device: Samsung SSD 970 Evo M.2 500GB

Power: Thermaltake Toughpower iRGB Plus 80+ Platinum 850 Watt

[Ev3rM0r3]

---

@wMonaRXw wrote:

I played with the release and did not crash. Not one mistake, no crashes did not bother.

Updated the driver for the metro exodus. The result went to apex legends. This error got out.

Hardware:

Spoiler

CPU: Ryzen 7 2700x

GPU: Palit SuperJet Stream Nvidia Geforce RTX 2080

Motherboard: ASUS ROG STRIX X470-F GAMING

RAM: G.Skill Trident Z RGB 16GB DDR4 16GTZR Kit 3200 CL16 (2x8GB)

Storage Device: Samsung SSD 970 Evo M.2 500GB

Power: Thermaltake Toughpower iRGB Plus 80+ Platinum 850 Watt

---

Just got this myself moments ago in a Apex match.  First time I've seen it since release of the game.

GTX 1080SC (Driver Version 416.34)

Ryzen 1800x

32GB corsair rgb ram

Evo 850 SSD (os)

Samsung 961 m.2  (game installs)

[dzjerdzjinski]

I have the same error (0x887A0005 - DXGI_ERROR_DEVICE_REMOVED

Intel Core i7:  I7-8750H (6 cores)
20GB RAM
NVIDIA GeForce GTX 1050 (4096MB)
Windows 10

[EA_Blueberry]

Hey all,

Sorry to hear you're coming across this. We're attempting to gather some information from those experiencing a DXGI_ERROR in the link below.

https://answers.ea.com/t5/Technical-Issues/DXGI-Error-info-gathering/td-p/7538285

[Pattywagon24]

I've had this crash error code happen every few games during a loading screen, either before selecting my character or after getting out of a match. It doesn't even matter what character I have, it keeps happening. I got an HP Envy running the game, and this game-crashing error is making me a little triggered every single time it happens.