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Endless black loading screen since Genesis update

by Bestudo
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Endless black loading screen since Genesis update

★★★ Novice

Since there is little response from Respawn in other topics, i'm making a new topic. 

 

After pressing "continue", an endless black loading screen appears, which doesn't respond at all; you can't close the apex client. It doesn't allow me to play your beautiful game. 

 

Please don't tell me this problem has been solved, because it hasn't. I believe there are many people with this issue, and i'd like to keep mentioning this issue until i get some response from Respawn.

 

 

Message 1 of 9 (330 Views)

Accepted Solution

Re: Endless black loading screen since Genesis update

★★★ Novice

no, for me, it has been fixed a while ago (20 days) thanks! @EA_Atic 

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Re: Endless black loading screen since Genesis update

★ Apprentice

Same here. Tried all solutions found in the net (except re-installing my Windows) but nothing worked. I guess (!) its a problem on the account (or it has something to do with the most recent windows updates), since not every user has it but still many. 
Respawn still is dead silence.

Message 2 of 9 (323 Views)

Re: Endless black loading screen since Genesis update

★★★ Newbie

I'm having the same problem, I've uninstalled it twice already and it's not working. Please fix this. I resulted to uninstalling it and going to steam to see if it works and I don't know if it will.

Message 3 of 9 (302 Views)

Re: Endless black loading screen since Genesis update

Community Manager

Hey, @mistakinbody4 @Bestudo @-OkzYDakzY-  can you try to do a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

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Message 4 of 9 (248 Views)

Re: Endless black loading screen since Genesis update

[ Edited ]
★★★ Novice

Hi @EA_Atic,

Sadly, clean boot does not seem to be working. However, after the black screen loads for 10 minutes, an error occurs whereafter i can play the game relatively smoothly. This was also before the clean boot, so i don't think the clean boot had a lot of effect.

Time of this report: 7/8/2021, 09:57:27
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language:
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GF65 Thin 10UE
BIOS: E16W2IMS.103 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16206MB RAM
Page File: 23355MB used, 3634MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.2.3
DxDiag Version: 10.00.19041.0928 64bit Unicode

Have a nice day,
Numen

Message 5 of 9 (223 Views)

Re: Endless black loading screen since Genesis update

Community Manager
Seeing the same issue after latest patch? @Bestudo

/Atic
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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

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Message 6 of 9 (179 Views)

Re: Endless black loading screen since Genesis update

★★★★★ Apprentice
@EA_Atic why dont u answer me im saying yes in every comment u do i cant even play the game ....
Message 7 of 9 (175 Views)

Re: Endless black loading screen since Genesis update

★★★ Novice

no, for me, it has been fixed a while ago (20 days) thanks! @EA_Atic 

Message 8 of 9 (146 Views)

Re: Endless black loading screen since Genesis update

Community Manager
Great to hear! @Bestudo

/Atic
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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 9 of 9 (110 Views)
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