Endless black loading screen since Genesis update

[Bestudo]

Since there is little response from Respawn in other topics, i'm making a new topic. 

After pressing "continue", an endless black loading screen appears, which doesn't respond at all; you can't close the apex client. It doesn't allow me to play your beautiful game. 

Please don't tell me this problem has been solved, because it hasn't. I believe there are many people with this issue, and i'd like to keep mentioning this issue until i get some response from Respawn.

[Bestudo · Accepted solution]

no, for me, it has been fixed a while ago (20 days) thanks! @EA_Atic 

[-OkzYDakzY-]

Same here. Tried all solutions found in the net (except re-installing my Windows) but nothing worked. I guess (!) its a problem on the account (or it has something to do with the most recent windows updates), since not every user has it but still many. 
Respawn still is dead silence.

[mistakinbody4]

I'm having the same problem, I've uninstalled it twice already and it's not working. Please fix this. I resulted to uninstalling it and going to steam to see if it works and I don't know if it will.

[EA_Atic]

Hey, @mistakinbody4 @Bestudo @-OkzYDakzY-  can you try to do a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic

[Bestudo]

Hi @EA_Atic,

Sadly, clean boot does not seem to be working. However, after the black screen loads for 10 minutes, an error occurs whereafter i can play the game relatively smoothly. This was also before the clean boot, so i don't think the clean boot had a lot of effect.

Time of this report: 7/8/2021, 09:57:27
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language:
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GF65 Thin 10UE
BIOS: E16W2IMS.103 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16206MB RAM
Page File: 23355MB used, 3634MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.2.3
DxDiag Version: 10.00.19041.0928 64bit Unicode

Have a nice day,
Numen

[EA_Atic]

Seeing the same issue after latest patch? @Bestudo

/Atic

[ShinsoHD]

@EA_Atic why dont u answer me im saying yes in every comment u do i cant even play the game ....

[Bestudo · Accepted solution]

no, for me, it has been fixed a while ago (20 days) thanks! @EA_Atic 

[EA_Atic]

Great to hear! @Bestudo

/Atic