Ea account won't read my email address

by ziggy3584
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Ea account won't read my email address

★★★ Newbie

I made myself a member of ea sports because fifa told me i had to make account this was successful and the email address was verified but when i go to access online play i can get through the terms and conditions but the ea account page my email is in red and will not let me proceed any help 

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Accepted Solution

Re: Ea account won't read my email address

Community Manager

@ziggy3584 

 

It's possible you're using an email that is already linked to an EA account. An advisor can assist with this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Re: Ea account won't read my email address

Community Manager

@ziggy3584 

 

Is there another message along with the red text?

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Message 2 of 7 (1,330 Views)

Re: Ea account won't read my email address

★★★ Newbie

Nothing no just the box where the email address is just turns red i keep retyping it pressing done but will not allow me to proceed to next 

 

Message 3 of 7 (1,318 Views)

Re: Ea account won't read my email address

Community Manager

@ziggy3584 

 

It's possible you're using an email that is already linked to an EA account. An advisor can assist with this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Message 4 of 7 (1,315 Views)

Re: Ea account won't read my email address

★★★ Newbie

i have same problem 

Message 5 of 7 (1,015 Views)

Re: Ea account won't read my email address

Community Manager

@TheBest1Ahmad 

 

Try hitting the D pad when you're on that screen. It should navigate to the 'Next' button.

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Message 6 of 7 (1,007 Views)

Re: Ea account won't read my email address

★★★ Newbie

Use the directional pad not the stick to scroll down

 

Message 7 of 7 (408 Views)
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