EASHL Bug

[CleanestOne71]

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? I get logged out of nhl 20 and into the PS4 home screen
What do you expect to see? Patch in the problem
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of chel (EASHL)
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID? CleanestOne71
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. Canada
What is your game language? English

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The other night I was customizing  my goalie    For eashl and I selected a pad design but it was just a black figure of the pad. and after that every time I go to customize my goalie I get put into the PS4 home screen and I have to restart the application, I’ve tried deleting nhl 20 and re downloading but it hasn’t worked so I don’t know what to do. 

[EA_Aljo]

Hi there, @CleanestOne71.

It's possible you're using a piece of gear that is bugged. Is it possible to remove all the customization from your goalie or can you not even get that far?

[CleanestOne71]

I cant get that far to edit anything on my goalie.

[EA_Aljo]

@CleanestOne71 

Can you send me a private message with your PSN ID? I'll pass it on to support to see if we can get it reset for you.

[Halpern8771]

@CleanestOne71  Dude I have the same problem

[EA_Aljo]

@Halpern8771 

I know the process is slow, but it's a pretty unusual one. Hopefully, we'll have your player reset soon. Sorry for the trouble

[HackerJacker21]

This stupid * game made us lose while playing a team quit when we were winning 8-2 and we got the loss for it