EA, you HAVE to fix the bug where the game won't launch on Origin.

[HazyHexagon123]

Customer service has been absolutely horrendous for this issue, and after repeated conversations with EA technical service who repeatedly either tell me its my hardware (it's not, i played this game for the weeks before the patch), or tell me to do the SAME exact * they tell everyone who has this problem to do which never works. This is a problem on the software end, period. The game was working for people, you pushed out the August patch, now it won't even launch for a group of people and there has been almost no acknowledgment of the issue. 

[HazyHexagon123 · Accepted solution]

I will be sharing it below, i can't promise it will help but it did for me after a week of frustration. 

Step 1: Open a run dialog with the windows key + R. 

Step 2:  Type %temp% in the search box and hit OK.This will open a new window in front of you.

Step 3: In the toolbar hit view, then to the far right hit options. Go the view tab and ensure hidden files and folders is checked. 

Step 4: You'll see a folder called Madden NFL 19 in the temp files now, just delete this folder. 

Step 5: Profit (Hopefully).

If this is seriously the solution i have NO idea why they haven't tried to push this, sorry if it doesn't work for everyone but figured i'd give it a shot. 

[H_C101]

Their ability to respond is sad, and may be due to the fact that they have no idea how to resolve the issue.  

[HazyHexagon123 · Accepted solution]

I will be sharing it below, i can't promise it will help but it did for me after a week of frustration. 

Step 1: Open a run dialog with the windows key + R. 

Step 2:  Type %temp% in the search box and hit OK.This will open a new window in front of you.

Step 3: In the toolbar hit view, then to the far right hit options. Go the view tab and ensure hidden files and folders is checked. 

Step 4: You'll see a folder called Madden NFL 19 in the temp files now, just delete this folder. 

Step 5: Profit (Hopefully).

If this is seriously the solution i have NO idea why they haven't tried to push this, sorry if it doesn't work for everyone but figured i'd give it a shot. 

[H_C101]

You will be a God among Men if this works.

[HazyHexagon123]

i was absolutely shocked it worked for me, so good luck if you are having the issue. I really don't want to get peoples hopes up cause i'd *assume* they would have tried this, but i'd be so happy to help people out if it does.

[H_C101]

It totally worked!   Who ever helped you at EA should  be promoted.  It sounds like they listened and took action.  Thanks for the update!

[Foosmeel]

Worked, thanks man! :D

[EA_Barry]

@HazyHexagon123

Thanks for posting, solution marked.

[mintiorized]

works Thanks!

[AdeptDynasty]

It seems even after every crash there has not been a temporary folder that has been generated. Any suggestion? I am still having this issue