I have been playing FIFA 21 on my PS4 for two weeks now, and I've spent over 2500 dollars on the game. (A lot of fifa points)
Anyways, recently something happend with my PSN account and someone in my family managed to completly delete my PSN account that I play FIFA on. My FIFA progress isn't deleted of course, as I can perfectly use the web app with no issues.
Now when I created a new account on my PSN, and tried connecting my EA account to FIFA on that new account, it gave me a error message considering it's already connected on another PSN account.
I contacted EA Live chat and asked if they could simply unlink my account, but they said that they can't because it will "harm the game", and when I asked what that means, they really didn't answer me.
I was on live chat for an hour asking for an explanation, and telling the representive that ive spent over 2000 dollars on the game, and that I would like him to unlink the account, but he just said no all the time until he left the live chat.
So what am i supposed to do now? My team is worth A LOT, and i've devoted a lot of time into the game + ive spent a heck of a lot money. Is my account just gone? I mean i can only use the web app, but i can't actually connect my account on another PSN account.
I can verify in any way EA like, but the representitive just told me "no".
What am i supposed to do here? I can't just start over.. Is my account really just gone?
Solved! Go to Solution.
Hi there, @Blaaddd
When you unlink an account, you lose all progress on all EA games. That means your FUT that you spent a lot of money on would be deleted. Can you give me some more details? Why can't you access the account any longer?
That's a pretty unusual situation. Unfortunately, there's nothing we can do about it as moving your PSN ID to a different EA account will cause everything on it related to EA games to be deleted. I'm very sorry
@Blaaddd @EA_Aljo I have similar situation my son and I both have PlayStation’s and for some reason both PSN accounts are linked to the same EA account. Fifa 21 EA have decided to change the way things work without advertising or giving us the ability to rectify the issue. Hence we cannot play the game at the same time. Total joke. Bought ultimate edition and I want my money back as no warning was given. They say they cannot remove a linked PSN account from EA account. Well why let us link two in the first place. !! Their response create a new PSN account and lose all your purchases subscriptions. This issue now makes Fifa redundant and I am now done with the game. Would not recommend it to anyone. They are all bunch of thief’s. stealing peoples cash and not interested in refunding or rectifying their errors.
Hey so ive been playing fifa 20 and fifa 21 but when i try to play their is a message that pops up saying “your EA account is disabled” but i have already change my password 3 times and it still says it is disabled
Are you sure you're changing the password for the right account? If so, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!